ServiceNow WSD Business Process Consultant

Alldus International Consulting Ltd; Illinois; Remote; USD 100,000 - 125,000; Full time

Job summary

A leading IT Services company is seeking a remote ServiceNow Business Process Consultant to oversee a Workplace Service Delivery project for 10-20 weeks. The ideal candidate will have hands-on knowledge of ServiceNow WSD, experience in project delivery, and the ability to deliver successful solutions. This role requires excellent collaboration skills to work with stakeholders and produce comprehensive documentation.

Qualifications

• Proven ability to support delivery of a Workplace Service Delivery project.
• Experience configuring and deploying ServiceNow WSD features.

Responsibilities

• Lead the delivery of a WSD project from planning to execution.
• Collaborate with stakeholders to gather requirements.
• Produce documentation and workflows to support ongoing use.

Skills

In-depth knowledge of ServiceNow WSD module

Experience in WSD project delivery

Ability to implement WSD solutions

Self-motivated and reliable

Job description

Overview

ServiceNow Business Process Consultant – WSD Module
Location: Fully Remote
Contract Length: 10–20 weeks
Hours: 20–30 per week

Our client, a leading IT Services and IT Consulting company, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a 10-20 week contract. The successful candidate will play a key role in delivering a Workplace Service Delivery (WSD) project, overseeing activities from initial planning through to execution.

Responsibilities

• Lead and support the delivery of a Workplace Service Delivery (WSD) project from planning through to execution.
• Configure, test and deploy ServiceNow WSD features including indoor mapping, service catalog, request management and case management.
• Collaborate with stakeholders to gather requirements, translate them into functional solutions and ensure alignment with business needs.
• Provide guidance on best practices for WSD configuration and adoption.
• Produce documentation, workflows and knowledge articles to support ongoing use and maintenance.
• Monitor project progress, troubleshoot issues and ensure timely delivery of milestones.

Skillset

• In-depth, hands-on knowledge of the ServiceNow WSD module, with a track record of practical application.
• Extensive experience in WSD project delivery, covering indoor mapping, service catalog and request management, case management, and core WSD configuration.
• Proven ability to implement WSD solutions successfully across comparable projects.
• Self-motivated and reliable, capable of working independently and consistently meeting agreed deadlines.