ServiceNow Web Programmer V

DAn Solutions; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

DAn Solutions in Washington, DC is seeking a ServiceNow Developer to support a mission-critical government program. This hands-on, in-person role requires a current TS/SCI clearance with a CI polygraph and focuses on designing, configuring, and maintaining ServiceNow applications in a secure federal environment.

You will work with system owners, engineers, and cyber teams to ensure ITIL-aligned solutions, implement modules like ITSM/ITOM/CMDB, develop custom scripts, and create dashboards.

Qualifications

• 3+ years of hands-on ServiceNow development experience.
• Must have a current Sec+ (Security+)
• Proficiency with JavaScript, Glide API, Flow Designer, and modern ServiceNow architecture
• Experience with at least two ServiceNow modules (e.g., ITSM, ITOM, SecOps, HRSD)
• Understanding of CMDB design and implementation best practices
• Familiarity with federal IT environments and security constraints
• Ability to work independently and as part of a cleared development team
• Strong communication and documentation skills

Responsibilities

• Design, configure, and customize core applications and modules within the ServiceNow platform (ITSM, ITOM, CMDB, etc.)
• Develop and maintain custom scripts, business rules, workflows, UI actions, and integrations
• Participate in Agile sprint planning, standups, and technical backlog grooming
• Maintain compliance with federal security standards (e.g., NIST 800-53, RMF)
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Support troubleshooting, platform upgrades, and module implementations
• Develop custom dashboards and reports for data-driven insights
• Integrate ServiceNow with external systems via REST/SOAP APIs and MID Servers
• Ensure platform security, access control, and operational continuityCreate and maintain system documentation, test scripts, and training materials as required

Skills

ServiceNow development

JavaScript

Glide API

Flow Designer

CMDB design

ITIL compliance

Federal IT

TS/SCI clearance

Technical communication

Education

ServiceNow CSA certification

CIS-ITSM

CIS-Discovery

Tools

JIRA

Git

Job description

• Contingent upon award**

REQUIRES AN ACTIVE/EXISTING TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK

We are seeking a skilled ServiceNow Developer to support a mission-critical government program. This role demands expertise in developing, configuring, and maintaining ServiceNow applications in a secure environment. The ideal candidate will work closely with system owners, engineers, and cyber teams to ensure the platform aligns with ITIL best practices and meets federal compliance requirements.

This is a hands-on, in-person position for individuals who thrive in fast-paced environments where technical depth, initiative, and accountability are expected.

Responsibilities

• Design, configure, and customize core applications and modules within the ServiceNow platform (ITSM, ITOM, CMDB, etc.)
• Develop and maintain custom scripts, business rules, workflows, UI actions, and integrations
• Participate in Agile sprint planning, standups, and technical backlog grooming
• Maintain compliance with federal security standards (e.g., NIST 800-53, RMF)
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Support troubleshooting, platform upgrades, and module implementations
• Develop custom dashboards and reports for data-driven insights
• Integrate ServiceNow with external systems via REST/SOAP APIs and MID Servers
• Ensure platform security, access control, and operational continuityCreate and maintain system documentation, test scripts, and training materials as required

Required Qualifications

• 3+ years of hands-on ServiceNow development experience
• Must have a current Sec+
• Proficiency with JavaScript, Glide API, Flow Designer, and modern ServiceNow architecture
• Experience with at least two ServiceNow modules (e.g., ITSM, ITOM, SecOps, HRSD)
• Understanding of CMDB design and implementation best practices
• Familiarity with federal IT environments and security constraints
• Ability to work independently and as part of a cleared development team
• Strong communication and documentation skills

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) - required or must obtain within 90 days
• Additional certifications (e.g., CIS-ITSM, CIS-Discovery, CAD)
• Familiarity with automated testing frameworks within ServiceNow
• Experience with secure enclave development or cross-domain data workflows
• Familiarity with JIRA, Git, and CI/CD pipelines in classified environments

Work Environment & Expectations

• This is an onsite position supporting a federal customer in a classified space.
• Candidates must be comfortable working in secure, air-gapped networks.