ServiceNow UI/UX Designer (On-site, Washington, DC)

Tecknomic LLC; Washington (District of Columbia); On-site; USD 90,000 - 150,000; Full time

Job summary

The DC Office of the Chief Technology Officer (OCTO) is seeking a ServiceNow UI/UX Designer to craft user-centered experiences across the District’s ServiceNow platforms, including portals, UI Builder pages, and Workspaces, aligned with Now Design System and 508/WCAG 2.1 AA.

This role is 100% onsite in Washington, DC, requiring collaboration with analysts, developers, and stakeholders to translate requirements into intuitive interfaces and maintain accessible design systems that meet District

Qualifications

• Bachelor’s degree or equivalent professional experience in design or HCI.
• 5+ years of professional UI/UX design experience for enterprise software.
• 4+ years designing within or for the ServiceNow platform (Portal/Now Experience/Workspaces).
• Proficiency with design and prototyping tools (Figma, Adobe XD, Sketch).
• Strong user-centered design methods and accessibility testing.

Responsibilities

• Design end-to-end user experiences for ServiceNow modules, portals, and Workspaces.
• Collaborate with analysts, developers, and stakeholders to translate requirements into intuitive interfaces.
• Conduct user research, usability testing, and stakeholder interviews to guide design decisions.
• Build and maintain design systems, style guides, and reusable UI components.
• Design Service Portal widgets, UI Builder pages, and Now Experience components within platform constraints.
• Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards.

Skills

UI/UX design

ServiceNow

Accessibility (508/WCAG 2.1 AA)

Design systems

Figma

Adobe XD

Sketch

Education

Bachelor's degree in Design or related

Tools

Figma

Adobe XD

Sketch

Job description

The DC Office of the Chief Technology Officer (OCTO) needs a ServiceNow UI/UX Designer to design and enhance user-centered digital experiences across the District’s ServiceNow platform: portals, UI Builder pages, and Workspaces, aligned with the Now Design System and Section 508 / WCAG 2.1 AA accessibility. 100% onsite in Washington, DC.

What you'll do

• Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces (wireframes, user flows, interactive prototypes, and high-fidelity visual designs)
• Partner with business analysts, ServiceNow developers, and agency stakeholders to translate requirements into intuitive, accessible interface designs
• Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users
• Build and maintain design systems, style guides, and reusable UI components consistent with the ServiceNow Now Design System and DC branding/accessibility standards
• Design and configure Service Portal widgets, UI Builder pages, and Now Experience components within platform constraints
• Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance

What you need

• Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or equivalent professional experience
• Minimum 5 years of professional UI/UX design experience, including designing for enterprise software platforms
• At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent)
• Proficiency with design and prototyping tools (Figma, Adobe XD, Sketch)
• Solid user-centered design methodology (user research, journey mapping, wireframing, usability testing)
• Demonstrated accessibility design (Section 508 / WCAG 2.1 AA); strong enterprise UX/UI portfolio; excellent communication

Required skills

• End-to-end ServiceNow UX/UI design (portals, Workspaces, modules): wireframes, prototypes, high-fidelity visuals
• User-centered design: user research, journey mapping, usability testing, and stakeholder validation
• Design systems, style guides, and reusable UI components (ServiceNow Now Design System)
• Service Portal widget, UI Builder, and Now Experience component design within platform constraints
• Accessibility design and testing (Section 508 / WCAG 2.1 AA)
• UX documentation (personas, journey maps, information architecture) and stakeholder presentation