ServiceNow Technology Delivery Lead Manager

Accenture; Chicago (IL); On-site; USD 87,000 - 230,000; Full time

Job summary

Accenture seeks a ServiceNow Delivery Lead Manager to guide the successful delivery of ServiceNow solutions in client consulting environments. You will lead post-sales engagements, manage delivery scope, and ensure client outcomes while coordinating cross-functional teams.

The role emphasizes process orientation, stakeholder management, and staying current with ServiceNow offerings. Travel may be required; strong PM experience and ITIL foundations are preferred.

Qualifications

• Minimum 5 years experience with ServiceNow
• Experience implementing ServiceNow modules in a consulting environment is preferred
• ITIL Foundations certification is a plus

Responsibilities

• Lead consulting engagements from post-sales stage to successful delivery including scope, deliverables, budget, client satisfaction and outcomes
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare client-facing and internal deliverables (project plan, issues/risk registers, weekly status reports)
• Identify opportunities to provide additional value and collaborate with ServiceNow account teams
• Drive continuous improvements of methodologies based on client experience

Skills

ServiceNow

Project management

Leadership

Client focus

Analytical skills

Education

Bachelor's degree

Tools

MS Project

ServiceNow CIS

ServiceNow CSA

ITIL Foundations

Job description

We Are

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform‑led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here

ServiceNow Delivery Lead Manager

Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts. Strong background working with Enterprise Software companies and/or Consulting companies.

Key Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Requirements

• Minimum 5 years knowledge and experience working with or implementing ServiceNow
• Completed Certification - ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Bonus Points if you have PMP or CSM certification
• Strong interpersonal skills, customer centric attitude
• Proven team player and team builder
• Strong organizational and analytical skills
• Familiarity with SaaS deployments and its supporting architecture
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
• ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment.

Travel

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Compensation and Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/21/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $94,400 to $266,300 Colorado $94,400 to $230,000 Connecticut $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maine $80,400 to $196,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York $87,400 to $266,300 New Jersey $100,500 to $266,300 Ohio $87,400 to $213,000 Virginia $87,400 to $245,000 Washington $100,500 to $245,000 #LI-NA-FY25

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What We Believe

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Your Career

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture