ServiceNow Techno-functional Analyst (SA/M),Digital and Emerging Tech, Technology Consulting

Ernst & Young Advisory Services Sdn Bhd; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Techno-Functional Analyst to lead high-impact solutions across the enterprise. This role involves engaging with stakeholders, designing solutions, and managing configurations to drive transformation using the ServiceNow platform. Candidates should have a strong background in ITSM and proven experience in delivering complex initiatives.

Benefits

Competitive remuneration package

Continuous learning opportunities

Flexible working arrangements

Diverse and inclusive culture

Qualifications

• 6–10 years of ServiceNow experience, including configuration, scripting, and solution design.
• Proven ability to gather business requirements and translate them into functional and technical specifications.
• Strong experience with ITSM processes and modules.

Responsibilities

• Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions.
• Lead end-to-end design, configuration, and deployment of ServiceNow modules.
• Guide and mentor junior analysts and developers.

Skills

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)

ITSM processes

Agile/Scrum environments

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field

Job description

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Location:

Other locations: Primary Location Only

Date: May 21, 2025

Requisition ID: 1608998

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you?

Join EY and shape your future with confidence.

The Opportunity

We are seeking an experienced and proactive ServiceNow Techno-Functional Analyst (Senior Associate/Manager) to lead and deliver high-impact ServiceNow solutions across the enterprise. At this level, you will play a key role in consulting with stakeholders, designing robust solutions, managing configurations, and ensuring alignment with strategic IT objectives. This role combines business analysis, solution architecture, and stakeholder engagement—ideal for someone ready to drive transformation using the ServiceNow platform.

Key Responsibilities:

• Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions.
• Lead end-to-end design, configuration, and deployment of ServiceNow modules (e.g., ITSM, ITOM, HRSD, GRC, etc.).
• Own and drive complex techno-functional initiatives from requirements to implementation.
• Provide thought leadership and best practices in ServiceNow architecture, governance, and optimization.
• Collaborate with cross-functional teams and developers to ensure technical alignment and delivery.
• Prepare and present solution proposals, roadmaps, and impact assessments.
• Oversee integration of ServiceNow with other enterprise tools and platforms.
• Conduct performance tuning, upgrades, and system health checks
• Guide and mentor junior analysts and developers.
• Maintain awareness of the latest ServiceNow releases and drive continuous improvement initiatives.

To qualify for the role, you will need:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 6–10 years of ServiceNow experience, including configuration, scripting, and solution design.
  
• Proven ability to gather business requirements and translate them into functional and technical specifications.
  
• Strong experience with ITSM processes and modules.
  
• Excellent communication and stakeholder management skills, including experience presenting to leadership.
  
• Experience working in Agile/Scrum environments.

Skills and Attributes for Success:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas
• Experience in ServiceNow ITOM, HRSD, or SecOps is a plus.
• Familiarity with CMDB, Discovery, and integrations using REST/SOAP APIs.
• Experience in leading ServiceNow implementations or migrations.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.