ServiceNow Technical Product Manager

Texas Health Huguley FWS; Altamonte Springs (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Altamonte Springs seeks a ServiceNow Technical Product Manager to oversee the product lifecycle from design to support. The ideal candidate will collaborate with various teams, manage product performance, and drive successful IT platform deployments, leveraging skills in Product Management and ServiceNow. This position offers competitive benefits and a supportive working environment.

Benefits

Benefits from Day One

Paid Time Off from Day One

Mental Health Resources and Support

Responsibilities

• Responsible for product lifecycle—design, build, implementation, and support.
• Manage product performance, KPIs, backlog, roadmaps.
• Work with cross-functional teams in an agile environment.

Skills

Understanding of Product Management principles

Excellent communication skills

Project and time management skills

Problem-solving skills and innovative thinking

Technical skills such as SQL, Postman

ServiceNow Platform and Product Deployment

ServiceNow Field Service Management (FSM) Experience

IT Service Management (ITSM)

Product Development and Implementation

SDLC Lifecycle and Agile Methodology

Education

3+ years of related experience

Job description

Job Description - ServiceNow Technical Product Manager (25026165)

Job Number: 25026165

Description - External:

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Time Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth means being part of a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. It is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team, understanding that together we are even better.

Schedule: Full Time

Shift: Monday – Friday

The role you’ll contribute:

The Technical Product Manager (TPM) is responsible for the product lifecycle—design, build, implementation, and support—of IT platforms. The TPM works with cross-functional teams to design, build, and roll out products aligned with the company's vision and strategy. Responsibilities include managing product performance, KPIs, backlog, roadmaps, and working in an agile environment with development teams.

The value you’ll bring to the team:

• Determine customer needs and translate them into requirements.
• Collaborate with internal teams and external vendors.
• Build roadmaps and backlogs, defining requirements and ensuring understanding and alignment.
• Define success criteria for testing and acceptance.
• Lead and facilitate training on product usage.
• Serve as a product evangelist and subject matter expert.
• Create and maintain proper product documentation.

Qualifications:

The expertise and experiences needed to succeed:

Knowledge and Skills Required:

• Understanding of Product Management principles
• Understanding of business KPIs and ability to drive them
• Excellent communication skills
• Project and time management skills
• Problem-solving skills and innovative thinking
• Technical skills such as SQL, Postman, etc.
• ServiceNow Platform and Product Deployment
• ServiceNow Field Service Management (FSM) Experience
• ServiceNow Knowledge Base and Mobile App Experience
• IT Service Management (ITSM)
• Product Development and Implementation
• SDLC Lifecycle and Agile Methodology

Education and Experience Required:

• 3+ years of related experience

Preferred Certifications:

• Epic MyChart

Job Details

Department: Information Systems

Organization: AdventHealth Information Technology

Primary Location: AHS Solutions Center, 902 Inspiration Ave, Altamonte Springs, 32714