ServiceNow Technical Lead

Request Technology, LLC; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior IT Recruiter / Account Rep in Plano, TX. The role involves managing ServiceNow projects, collaborating with various teams, and enhancing user experience. Ideal candidates have extensive experience with ITSM and UX/UI best practices.

Qualifications

• 8-10 years of relevant experience.
• Strong knowledge of ITSM, UX designing, and ITIL Framework.

Responsibilities

• Collaborate with teams to translate requirements into technical solutions.
• Design and implement ServiceNow catalogs and workflows.

Skills

Analytical Skills

Problem-Solving

UX/UI Best Practices

Education

ServiceNow Certified Systems Administrator

Tools

ServiceNow

Job description

Direct message the job poster from Request Technology, LLC

Senior IT Recruiter / Account Rep at Request Technology, LLC

ServiceNow Technical Lead

Salary: Open + Bonus

Location: McLean, VA / Plano, TX / Chicago, IL

Onsite: 5 days/week

*We are unable to provide sponsorship for this role*

Qualifications

• 8-10 years of relevant experience
• Strong administration and operational knowledge of ITSM, Portal, Catalog, and Knowledge Management; UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes; understanding of architectural and infrastructure environments; technical writing and documentation skills
• Excellent analytical and problem-solving skills using ServiceNow platform architecture for Service Request Catalog and Knowledge Management modules
• Understanding of UX/UI best practices
• ServiceNow Certified Systems Administrator (CSA) or other ServiceNow certifications preferred

Responsibilities

• Collaborate with business analysts, developers, program teams, and stakeholders to understand requirements and translate them into technical solutions
• Manage multiple projects in a fast-paced environment
• Design, develop, and implement ServiceNow catalogs, knowledge articles, workflows, UI/UX, reports, and dashboards
• Assist with building and maintaining integrations between ServiceNow and other systems using APIs and web services related to catalog and knowledge areas
• Customize the ServiceNow platform to meet business requirements and enhance user experience
• Conduct testing, troubleshoot issues, and support ServiceNow application users

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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