ServiceNow Sr. Developer (Senior Software Developer)

NeoGenomics; United States; Remote; USD 110,000 - 145,000; Full time

Job summary

NeoGenomics seeks a Senior ServiceNow Developer to join their remote IT Planning & Strategy team. The role focuses on designing, developing, and implementing innovative ServiceNow solutions to drive organizational efficiency while mentoring junior developers and ensuring compliance with industry standards.

Benefits

Competitive benefits with HMO and PPO options

401k match and Employee Stock Purchase Program

Tuition reimbursement and leadership development

16 days of paid time off plus holidays

Wellness courses and employee resource groups

Qualifications

• 5+ years of experience in ServiceNow platform administration and development.
• 8+ years in an enterprise IT environment with knowledge of IT service management.
• ServiceNow - Certified System Administrator (CSA) required.

Responsibilities

• Lead design and development of ServiceNow solutions across multiple modules.
• Collaborate with stakeholders to analyze requirements and deliver user-centric solutions.
• Ensure compliance with development standards and governance.

Skills

JavaScript

GlideScript

HTML

CSS

REST

SOAP

Agile

Scrum

Education

Bachelor’s degree in computer science or a related field

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have a company 401k match along with an Employee Stock Purchase Program. We offer tuition reimbursement, leadership development, and start employees off with 16 days of paid time off plus holidays. We also offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Senior ServiceNow Developer for their IT Planning & Strategy team to continue to learn and support our company's growth. This is a remote, Monday – Friday day shift position.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we aim to become the world's leading cancer reference laboratory.

Position Summary:

As a Senior Developer, you will lead the design, development, and implementation of innovative ServiceNow solutions that drive enterprise-wide service delivery and operational efficiency. This role involves architecting scalable solutions across multiple modules, mentoring fellow developers, and collaborating with cross-functional teams to support automation, integration, and digital transformation initiatives.

Responsibilities:

• Lead the design, development, and enhancement of core ServiceNow modules including ITSM, Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and CMDB, ensuring scalable and maintainable solutions.
• Build and maintain a robust, accurate CMDB aligned with the Common Service Data Model (CSDM), including data ingestion strategies, CI class modeling, relationship mapping, and lifecycle management.
• Collaborate with business stakeholders and cross-functional teams to gather and analyze requirements, translating them into effective, user-centric ServiceNow solutions.
• Provide expert guidance to functional and administrative teams on ServiceNow architecture development best practices and platform governance.
• Ensure compliance with ServiceNow development standards, security policies, and platform performance benchmarks.
• Maintain strict adherence to GxP and SOX compliance requirements, including audit readiness, change controls, and validation protocols for regulated environments.
• Lead planning and execution of ServiceNow upgrades, ensuring backward compatibility, risk mitigation, and minimal disruption to business operations.
• Mentor and provide technical leadership to junior developers and administrators, fostering continuous learning and skill development.
• Conduct peer code reviews and ensure accurate, comprehensive technical documentation across projects.

Experience, Education, and Qualifications:

• Bachelor’s degree in computer science or a related field; or equivalent work experience required.
• At least 5 years of hands-on experience in ServiceNow platform administration, configuration, scripting—including custom application development and module implementation.
• At least 8 years of overall experience in an enterprise IT environment with a strong understanding of IT service management practices, systems integration, and the software development lifecycle (SDLC).
• ServiceNow – Certified System Administrator (CSA) required.
• ServiceNow - Certified Application Developer (CAD) required.
• Certified Implementation Specialist (ITSM, SPM, Discovery, etc.) preferred.
• Proven track record of successful solution design and implementation of CSDM, CMDB, ITSM, and related ServiceNow applications in large enterprise environments.
• Proficiency in JavaScript, GlideScript, and front-end technologies such as HTML/CSS, with experience developing and consuming REST/SOAP web services.
• Strong understanding of ServiceNow platform architecture, including ACLs, data modeling, Workspaces, and Flow Designer.
• Experience working in Agile/Scrum environments, contributing to iterative development cycles and cross-functional collaboration.