ServiceNow Sr. Developer (NowAssist) - Remote Work

Thermo Fisher Scientific Inc.; Pittsburgh (Allegheny County); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in the scientific field is seeking a ServiceNow Sr. Developer to innovate AI-powered solutions for enhancing business processes. In this role, you will work closely with a dedicated team to design and implement applications using advanced ServiceNow features, directly impacting user experiences and operational efficiency.

Qualifications

• Proven ability as a cloud application developer.
• Experience in developing solutions with ServiceNow functionality.
• Familiarity with large language models and their integration.

Responsibilities

• Design and implement applications in ServiceNow.
• Develop integrations with third-party systems.
• Leverage AI and large language models for system enhancements.

Skills

Cloud application development

API development

JavaScript

Python

Communication

Teamwork

Education

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist – HR Service Delivery (CIS-HR)

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

We seek a ServiceNow Sr. Developer with expertise in AI solutions for Thermo Fisher Scientific Inc.

This role focuses on developing and deploying AI-powered solutions using NowAssist and related technologies to enhance business processes and user experiences. You will have the chance to work on especially innovative projects, collaborating closely with a diverse and hard-working team.

Key Responsibilities

• ServiceNow Development: Design, implement, and improve applications in Virtual Agent Designer, AI Agent Studio, Integration Hub, and Skills Builder to deliver context-aware solutions.
• API Integration: Develop and handle integrations with third-party systems using Flows, Integration Hub, scripted REST messages, and outbound HTTP requests.
• ServiceNow & NowAssist Product Utilization: Build, deploy, and maintain solutions using ServiceNow technologies like Employee Center Pro portal, AI Search, Virtual Agent, Skills Builder, AI Agent Studio, and Workflow Builder to construct a robust chatbot solution.
• Data Storage Architecture: Design, connect, and handle diverse data sources such as relational databases, vector databases, document repositories, and BLOB stores to support AI solutions.
• AI and LLM Utilization: Leverage large language models to optimize system instructions for natural language understanding and task execution.
• UX/UI Design: Use HTML & CSS to customize the look and feel of chatbot messages and chatbot user interface.
• Work closely with HR partners, end-users, and other developers to define requirements and deliver solutions aligned with business needs.
• Performance Optimization: Continuously improve application performance and user experience through testing, debugging, and iterative improvements.
• Training and Support: Offer technical mentorship and training to end-users and collaborators on ServiceNow NowAssist capabilities and applications.

Required Skills and Qualifications

• Proven ability as a cloud application developer.
• Experience in developing solutions with Virtual Agent Designer, Flows, Integration Hub, Skills Builder, Workflow Builder, scripted REST APIs, outbound HTTP messages, and other sophisticated ServiceNow functionality.
• Proven understanding of API development, integration, and management.
• Experience integrating systems using RESTful APIs, SOAP, and OpenAuth.
• Familiarity with large language models (e.g., GPT, OpenAI, or Azure OpenAI) and their integration with business applications.
• Proficiency in programming and scripting languages such as JavaScript, Python, or PowerShell.
• Familiarity with cloud-native application development and serverless architectures.
• Good understanding of data repositories, search, and indexing.
• Ability to fix, debug, and optimize virtual agent.
• Good communication and teamwork skills.

Preferred Qualifications

• Some familiarity with generative AI workflows and tools.
• Experience working in a development team using the Agile methodology.
• ServiceNow certifications such as:

Certified System Administrator (CSA)

1. Certified Application Developer (CAD)

Certified Implementation Specialist – HR Service Delivery (CIS-HR)

• Knowledge of DevOps practices and CI/CD pipelines.
• Background in crafting conversational AI or virtual assistants.