ServiceNow Sr. Developer (NowAssist)

Thermo Fisher Scientific; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company seeks a skilled ServiceNow Sr. Developer specializing in AI solutions deployment. The role focuses on developing and optimizing AI-powered solutions to enhance business processes, requiring expertise in API integration, cloud application development, and ServiceNow functionalities to deliver impactful user experiences.

Qualifications

• Proven ability as a cloud application developer.
• Experience with ServiceNow functionalities.
• Solid understanding of API integration.

Responsibilities

• Design and improve ServiceNow applications.
• Develop and manage third-party system integrations.
• Utilize AI and LLMs to enhance system performance.

Skills

Cloud application development

API development

Integration management

JavaScript

Python

PowerShell

User experience design

Teamwork

Communication

Education

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist – HR Service Delivery (CIS-HR)

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join us as a skilled ServiceNow Sr. Developer, specializing in AI solutions deployment.

This role focuses on developing and deploying AI-powered solutions using NowAssist and related technologies to enhance business processes and user experiences.

A top candidate should have a solid background in system integration using APIs, handling diverse data sources, applying large language models (LLMs), and integrating with external platforms like Workday, Azure, and AWS.

Key Responsibilities

• ServiceNow Development: Design, implement, and improve applications in Virtual Agent Designer, AI Agent Studio, Integration Hub, and Skills Builder to deliver hard-working and context-aware solutions.
• API Integration: Develop and manage integrations with third-party systems using Flows, Integration Hub, scripted REST messages, and outbound HTTP requests.
• ServiceNow & NowAssist Product Utilization: Building, deploying, and maintaining solutions using ServiceNow technologies like Employee Center Pro portal, AI Search, Virtual Agent, Skills Builder, AI Agent Studio, and Workflow Builder to construct a robust chatbot solution.
• Data Storage Architecture: Design, connect, and manage diverse data sources such as relational databases, vector databases, document repositories, and BLOB stores to support AI solutions.
• AI and LLM Utilization: Leverage large language models to optimize system instructions for natural language understanding and task execution.
• UX/UI Design: Use HTML & CSS to customize the look and feel of chatbot messages and chatbot user interface.
• Work closely with HR partners, end-users, and other developers to define requirements and deliver solutions aligned with business needs.
• Performance Optimization: Continuously improve application performance and user experience through testing, debugging, and iterative improvements.
• Training and Support: Offer technical mentorship and training to end-users and collaborators on ServiceNow NowAssist capabilities and applications.

Required Skills and Qualifications

• Proven ability as a cloud application developer.
• Experience in developing solutions with Virtual Agent Designer, Flows, Integration Hub, Skills Builder, Workflow Builder, scripted REST APIs, outbound HTTP messages, and other sophisticated ServiceNow functionality.
• Solid understanding of API development, integration, and management.
• Experience integrating systems using RESTful APIs, SOAP, and OpenAuth.
• Familiarity with large language models (e.g., GPT, OpenAI, or Azure OpenAI) and their integration with business applications.
• Proficiency in programming and scripting languages such as JavaScript, Python, or PowerShell.
• Familiarity with cloud-native application development and serverless architectures.
• Good understanding of data repositories, search, and indexing.
• Ability to fix, debug, and optimize virtual agent and employee center pro portal.
• Good communication and teamwork skills.

Preferred Qualifications

• Experience with ServiceNow HRSD, NowAssist, Virtual Agent Designer, Flows, Integration Hub, Skills Builder, Workflow Builder.
• Some familiarity with generative AI workflows and tools.
• Experience working in a development team using the Agile methodology.
• ServiceNow certifications such as:

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist – HR Service Delivery (CIS-HR)

• Knowledge of DevOps practices and CI/CD pipelines.
• Background in crafting conversational AI or virtual assistants.