ServiceNow SPM Developer

CACI International Inc; Oregon; Hybrid; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc is seeking a ServiceNow SPM Developer to design, build, and maintain enterprise SPM solutions across the portfolio. You will implement PPM, demand and resource management, and integrate with Jira and MS Project while supporting junior team members.

The role emphasizes strong ServiceNow expertise, ITSM knowledge, and proficiency in scripting, reporting, and Lean SAFe alignment to drive program outcomes. A comprehensive benefits program accompanies this position.

Qualifications

• ServiceNow CSA and ITSM certifications are required or equivalent.
• ITIL 4 Foundation certification is preferred.
• Hands-on ITSM module configuration and SPM experience is expected.

Responsibilities

• Design, develop and maintain ServiceNow SPM solutions across the enterprise.
• Configure PPM, Demand Management, Resource Management and budgeting tools.
• Build advanced reports and Performance Analytics dashboards.
• Implement Lean SAFe alignment, agile metrics and PI planning support.
• Develop integrations with Jira, MS Project and ERP/accounting systems.
• Create custom applications, complex business rules and security configurations.

Skills

ServiceNow platform fundamentals

ITSM applications

ITIL processes

Service Catalog development

JavaScript (business rules)

Flow Designer

SLA configuration

Notifications & email templates

UI policies & ACLs

REST/SOAP integrations

Performance Analytics reporting

Tools

Jira

Microsoft Project

Job description

Job Title: ServiceNow SPM DeveloperJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US

The Opportunity:

We are seeking a ServiceNow Strategic Portfolio Management (SPM) Developer to design, develop, and maintain SPM solutions across our enterprise portfolio. This role requires solid technical expertise in ServiceNow SPM applications, understanding of portfolio management best practices, and the ability to work independently on moderately complex projects while supporting junior team members.

Responsibilities:

• SPM Application Implementation, configuration, testing, deployment, & enhancement
• Design and configure Project Portfolio Management (PPM) solutions
• Implement Demand Management workflows and intake processes
• Configure Resource Management and capacity planning tools
• Set up and customize EAP/CWM environments
• Customize project templates for various methodologies
• Align SPM with Lean SAFe methodology to drive overall program development
• Maintain OOTB configuration

Advanced Configuration:

• Create custom applications and tables for portfolio management needs
• Develop complex business rules and script includes for SPM
• Build advanced workflows and Flow Designer automations
• Configure complex project scheduling and dependencies
• Implement portfolio optimization algorithms and scoring models
• Develop advanced reports and Performance Analytics dashboards
• Configure role-based access controls and data security

Project & Portfolio Management Solutions:

• Design project governance frameworks and approval workflows
• Implement portfolio planning and prioritization processes
• Create resource demand and capacity planning tools
• Build project health monitoring and alerting mechanisms
• Implement benefits realization and value streams
• Develop executive portfolio dashboards and scorecards

Demand & Innovation Management:

• Build comprehensive demand intake portals and forms
• Configure idea management and innovation pipelines
• Implement demand assessment and scoring frameworks
• Create demand routing and triage workflows
• Configure demand-to-project conversion automation
• Build demand portfolio analysis and visualization tools

Resource & Financial Management:

• Configure resource allocation
• Build capacity planning and forecasting models
• Configure rate card and cost allocation structures
• Create resource utilization analytics and reports
• Implement financial accruals and cost-to-complete tracking
• Configure budget vs. actual variance reporting

Agile & Lean Portfolio Management:

• Configure Lean SAFe (Scaled Agile Framework) implementation
• Set up Agile Release Trains (ARTs) and Program Increments (PIs)
• Implement story mapping and backlog management
• Configure team boards, sprints, and velocity tracking
• Build PI planning workspace and tools
• Create agile metrics and burndown charts
• Implement dependency tracking across teams
• Configure continuous delivery pipelines
• Strong understanding and experience in configuring planning calendars, EAP, and CWM

Integration Development:

• Develop integrations with financial systems (ERP, accounting)
• Integrate SPM with ITSM for project execution
• Build integrations with Microsoft Project, Jira, or other tools as needed
• Strong experience in Jira to SN migration
• Implement automated data imports and exports
• Develop custom REST/SOAP web services
• Implement real-time data synchronization

Reporting & Analytics:

• Design and build comprehensive portfolio analytics
• Create executive dashboards for portfolio health
• Develop project status and milestone reporting
• Build resource utilization and capacity reports
• Create financial performance analytics
• Implement predictive analytics for project forecasting
• Configure KPIs and scorecard metrics
• Develop custom Performance Analytics widgets

Process Improvement & Optimization:

• Analyze existing portfolio processes and identify improvements
• Optimize project workflows for efficiency
• Implement automation to reduce manual work
• Standardize portfolio management practices
• Create reusable component

Qualifications:Required:Certifications:

• ServiceNow Certified System Administrator (CSA) - Required
• ServiceNow Certified Implementation Specialist - ITSM
• ITIL 4 Foundation certification (preferred)

Technical Skills:

• Strong understanding of ServiceNow platform fundamentals
• Knowledge of ITSM applications (Incident, Problem, Change, Request Management)
• Understanding of ITIL processes and best practices
• Experience with Service Catalog development and configuration
• Basic JavaScript for business rules and client scripts
• Knowledge of Flow Designer
• Understanding of SLA configuration and management
• Experience with notifications and email templates
• Knowledge of UI policies, data policies, and ACLs
• Understanding of integrations (REST/SOAP APIs)
• Familiarity with reporting and Performance Analytics where applicable

Experience:

• Experience with ServiceNow platform
• Hands-on experience configuring ITSM modules
• Experience developing Servi

What You Can Expect:

A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is: $75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.