ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone)

Presidio; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Join a leading company as a ServiceNow Solutions Architect, focusing on ITSM/CSM. This remote role requires collaboration with technical teams to deliver innovative solutions. Ideal candidates will have strong skills in ServiceNow and JavaScript, with a commitment to best practices and effective communication.

Qualifications

• Minimum of 7 years as a ServiceNow administrator.
• Deep expertise in ServiceNow ITSM and CSM modules.

Responsibilities

• Lead delivery projects: demos, requirements gathering, designing solutions.
• Explain and implement industry and ServiceNow best practices.

Skills

JavaScript

Interpersonal Skills

Communication Skills

Education

Bachelor’s Degree

Tools

ServiceNow

Job description

ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone)

Join us as a ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone) at Presidio.

About Presidio

Presidio is at the forefront of transforming business through innovative technology solutions. We foster a culture of self-starters, collaborators, and innovators dedicated to making impactful changes with cutting-edge technology. Our people are our strength.

Why Join Us?

Advance your career with a global leader in digital infrastructure, analytics, cloud, security, and emerging solutions. We are committed to diversity and inclusion, welcoming candidates from all backgrounds.

Role Overview

The Solutions Architect (SA) leads technical teams in deploying ServiceNow projects, collaborating with project managers and business consultants to deliver value-driven solutions aligned with industry best practices.

Travel

This remote role is open to candidates in Central or Eastern Time Zones, with approximately 5% travel required.

Responsibilities

• Explain and implement industry and ServiceNow best practices.
• Lead delivery projects: demos, requirements gathering, designing solutions, refining agile stories, and reviewing work.

Required Skills

• Experience with ITIL framework.
• Proficiency in ServiceNow platform development, including configuration and customization.
• Strong JavaScript skills.
• Excellent interpersonal and communication skills.

Preferred Skills

• Leadership experience in ServiceNow development and configuration.
• Ability to communicate solutions effectively to stakeholders.
• Knowledge of Business Rules, Client Scripts, Workflow/Flow Designer, and table/form creation.
• Agile methodology experience.
• Understanding of configuration management within ITIL.
• Certifications: ServiceNow System Admin and Implementation Specialist.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 7 years as a ServiceNow administrator.
• Deep expertise in ServiceNow ITSM and CSM modules, with implementation experience preferred.

Additional Information

Presidio is committed to diversity, equity, and inclusion, encouraging applicants from all backgrounds. We operate globally, serving as trusted advisors in digital transformation.

Visit us at presidio.com.

Presidio is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail].