ServiceNow Solution Architect - US

Jade Global, Inc; San Jose (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Jade Global, Inc in San Jose seeks a seasoned ServiceNow Solution Architect with 8+ years of enterprise experience to design end-to-end ServiceNow platforms and AI-powered learning workflows. You will define blueprints, integrate data and APIs, lead architecture reviews, and collaborate with product, platform engineers, and business stakeholders to drive scalable, secure solutions.

This role requires strong communication, leadership, and a track record delivering complex SaaS architectures in

Qualifications

• 8+ years delivering enterprise ServiceNow architecture.
• Experience with AI-powered learning/workflows.
• Strong collaboration across product, engineering, and business.

Responsibilities

• Architect end-to-end ServiceNow solutions aligned with business goals.
• Define blueprints integrating data, AI/ML, and third-party systems.
• Lead architecture reviews and ensure scalability and security.
• Collaborate with CCX teams to reuse patterns.

Skills

ServiceNow architecture

Integration patterns

APIs & microservices

Event-driven design

Data platforms & analytics

Stakeholder communication

Cloud platforms

Job description

ServiceNow Solution Architect - US3 Location- US - San Jose [Should work from office]

Job Description Jade is looking for resources (8-12 years of exp):

Key Responsibilities

• Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered learning workflows, proactive engagement, and connected experiences.
• Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems.
• Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns.
• Design extensible APIs, integration frameworks, and workflow automation patterns.

Learning Platform Enablement

• Partner with engineering teams to translate business requirements into technical designs.
• Define technical architecture for AI-powered Learning including in Simulation modes.
• Ensure data consistency, security, and compliance across the platform.
• Drive adoption of best practices in platform configuration, extensibility, and modularization.

Technical Strategy & Leadership

• Lead architectural design reviews and provide guidance on solution trade-oPs, scalability, and performance.
• Influence product direction by bringing user-centricn status, or other characteristics.

Influence product direction by bringing user-centric architectural insights into the roadmap.

• Translate complex technical designs into clear, consumable guidance for application and implementation teams.
• Partner with CCX architects to align SNU solutions with broader enterprise architecture standards.

Required Qualifications

• 8+ years of experience in enterprise solution architecture, platform engineering, or application design.
• Proven track record architecting customer experience and workflow automation.
• Experience with integration patterns, APIs, and event-driven architectures.
• Familiarity with data platforms, reporting, and analytics in a customer success context.
• Strong understanding of ServiceNow platform architecture or comparable enterprise platforms.
• Excellent communication and collaboration skills, with the ability to influence across product, engineering, and business stakeholders.

Preferred Qualifications

• Experience with ServiceNow University, or other ServiceNow products.
• Background in SaaS platforms, enterprise digital workflows, or customer service systems.
• Exposure to AI/ML-powered customer service use cases (chatbots, recommendations, intelligent routing).
• Knowledge of microservices, API-first design, and modular solution delivery.
• Experience working in matrixed, global organizations.

Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.