ServiceNow Solution Architect - ITSM & Platform Design

TechDigital Group; New Jersey; In loco; USD 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a ServiceNow Solution Architect to join their dynamic team. In this pivotal role, you will be responsible for designing applications that align with client business needs, collaborating closely with project managers and technical architects. Your extensive experience in ITSM and related technologies will be crucial as you lead engagements and ensure the delivery of comprehensive solutions. This opportunity allows you to leverage your analytical skills and technical expertise in a fast-paced environment, making a significant impact on the company's success and client satisfaction. If you're ready to take on a challenging yet rewarding role, this position is perfect for you.

Competenze

• 15+ years of total experience with 5-7 years in professional services.
• 3-6 years of ITSM systems integration experience required.

Mansioni

• Participate in process flow analysis and redesign with the Project Manager.
• Produce detailed functional design documents matching customer requirements.

Conoscenze

ITSM

ServiceNow

Communication Skills

Analytical Skills

Presentation Skills

Strumenti

ServiceNow

BMC

Landesk

Cherwell

Axios

Descrizione del lavoro

Top skills required for this role:
1. 10+ years of hands-on Salesforce development experience with strong customization fundamentals (Apex, LWC, Visualforce, APIs)
2. Demonstrated interest and foundational knowledge in AI/ML concepts and frameworks
Excellent problem-solving skills with the ability to design scalable, intelligent solutions
3. Strong understanding of Salesforce architecture, data models, and integration patterns

Job Description/ Responsibilities:

• Salesforce Tech Lead – AI-Focused Solutions
• We are seeking a seasoned, hands-on Salesforce Tech Lead with a passion for exploring AI frameworks and implementing AI-driven concepts to build innovative Salesforce solutions. This role requires deep technical expertise in Salesforce development, strong leadership capabilities, and an eagerness to integrate artificial intelligence into enterprise-grade applications.

Key Responsibilities:

• Lead the technical design, development, and deployment of advanced Salesforce solutions integrating AI capabilities
• Drive AI innovation by exploring and implementing AI frameworks, tools, and models within the Salesforce ecosystem
• Provide hands-on development and code reviews to ensure best practices, scalability, and maintainability
• Mentor and guide development teams, fostering a culture of continuous learning and technical excellence
• Collaborate with architects, business analysts, and stakeholders to translate business requirements into AI-enhanced technical solutions
• Stay current with Salesforce AI capabilities (Einstein AI, Agentforce, etc.) and emerging AI/ML technologies
• Champion the adoption of AI-driven automation, predictive analytics, and intelligent workflows
• Ensure solution quality through rigorous testing, documentation, and adherence to governance standards

Required Qualifications:

• 10+ years of hands-on Salesforce development experience with strong customization fundamentals (Apex, LWC, Visualforce, APIs)
• Proven experience as a Tech Lead managing technical delivery and mentoring development teams
• Strong understanding of Salesforce architecture, data models, and integration patterns
• Demonstrated interest and foundational knowledge in AI/ML concepts and frameworks
• Excellent problem-solving skills with the ability to design scalable, intelligent solutions