ServiceNow Solution Architect - 24/7 Remote Design

DBI Staffing; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

DBI Staffing seeks a ServiceNow Solution Architect in New York to provide strategic technical leadership for designing, developing, and operating ServiceNow platforms across the firm. You will partner with security, infrastructure, and support teams to deliver scalable solutions that streamline workflows and meet confidentiality standards.

The role requires deep expertise in ServiceNow architecture, strong consulting abilities, and the capacity to translate complex business requirements into

Qualifications

• Deep hands-on experience designing, configuring, and administering ServiceNow platforms; CSA, CSS, or CSM certifications preferred.
• Strong background integrating ServiceNow with enterprise tools (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper-V).
• Ability to lead complex, time-critical implementations and communicate status to senior leadership.

Responsibilities

• Provide on-site and remote escalation support in a 24/7/365 environment.
• Define, document, and evolve the Firm’s ServiceNow architecture, ensuring alignment with standards and objectives.
• Lead end-to-end design, configuration, and deployment of ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
• Design and implement secure integrations between ServiceNow and legacy systems via REST/SOAP APIs, MID Server, and Integration Hub.
• Establish change, release, and configuration management practices within ServiceNow ecosystem.
• Monitor platform health, plan capacity, and ensure 24/7 availability for critical services.
• Collaborate with stakeholders to gather requirements and translate them into functional specs.
• Produce architecture diagrams, solution designs, and compliance reports; maintain records in change-management system.
• Identify gaps and drive adoption of new platform capabilities (e.g., AI-driven insights, Flow Designer, Predictive Intelligence).

Skills

ServiceNow architecture

ITSM

Integrations

Flow Designer

Security policies

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Active Directory

SCCM/MECM

REST/SOAP APIs

Job description

DBI Staffing seeks a ServiceNow Solution Architect in New York to provide strategic technical leadership for designing, developing, and operating ServiceNow platforms across the firm. You will partner with security, infrastructure, and support teams to deliver scalable solutions that streamline workflows and meet confidentiality standards.

The role requires deep expertise in ServiceNow architecture, strong consulting abilities, and the capacity to translate complex business requirements into