ServiceNow Software Engineering Tech Lead

RELX INC; Alpharetta (GA); On-site; USD 115,000 - 192,000; Full time

Benefits offered by this job

Medical Insurance

Life Assurance Policies

Flexible Benefits Plan

Learning & Development Resources

Flexible Working Arrangements

Employee Assistance Program

Job summary

RELX INC in Alpharetta, GA is seeking a hands-on ServiceNow Software Engineer Lead to act as technical lead and working manager for the ServiceNow development team, focusing on ITSM and ITAM (HAM Pro/SAM Pro).

This leadership role keeps you hands-on with development while mentoring engineers, delivering scalable solutions, integrations, automation, and governance in a large enterprise environment.

Qualifications

• Proven hands-on ServiceNow development and delivery.
• Experience leading/mentoring ServiceNow developers.
• Strong knowledge of ITSM and ITAM modules.

Responsibilities

• Act as the technical lead and escalation point for ServiceNow developers.
• Design, develop and govern solutions within ServiceNow across ITAM/ITSM.
• Lead architecture collaboration and governance reviews.

Skills

ServiceNow

JavaScript

Glide API

Flow Designer

REST Integrations

IntegrationHub

ITSM

ITAM

CMDB

CSDM

Leadership

Education

CSA (Certified System Administrator)

CAD (Application Developer)

CIS-ITAM

CIS-SAM

Tools

Discovery

Job description

Alpharetta, GA

Surrey

London Wall

Georgia

Full time

R112904

Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)?

Do you thrive in a technical leadership role where you can mentor developers, design enterprise-grade ServiceNow solutions, and drive platform innovation through automation and integrations?

About the Team

The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. As the platform continues to mature, the team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a “crawl, walk, run” maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.

About the Role

We are seeking a hands-on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of ServiceNow Software Engineers, ensuring high-quality engineering and alignment with platform architecture and enterprise standards.

You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable ServiceNow solutions.

Responsibilities

Technical Leadership & Development Oversight

• Act as the technical lead and primary escalation point for ServiceNow developers.
• Provide hands-on guidance in development, including:
• Business Rules
• Script Includes
• Client Scripts
• Flow Designer
• UI Actions
• Service Portal components
• Scoped Applications
• APIs
• Lead code reviews, enforce development standards, and ensure best practices are followed.
• Mentor and coach developers, supporting their technical growth and capability development.
• Manage technical delivery across sprints, ensuring alignment with priorities and capacity.

ServiceNow Development & Engineering

• Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI.
• Develop scoped and global applications aligned to enterprise standards.
• Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
• Troubleshoot complex platform issues and support high-quality solution delivery.

Architecture Collaboration & Governance

• Work closely with ServiceNow Architecture to design scalable and compliant solutions.
• Contribute to and align with Architecture Decision Records (ADRs).
• Translate architectural designs into actionable development patterns and standards.
• Ensure solutions align with platform roadmap, data models, and governance frameworks.

Technical Ownership

• Provide technical support and leadership for implementations.
• Design and support ITSM and ITAM workflows:
• Asset lifecycle workflows (procure → deploy → retire)
• Normalization and reconciliation rules
• Asset-to-CI relationships
• Develop to support compliance, optimization, and governance initiatives.
• Manage and support Threat Modelling and Technical Reviews.

Integration Development

• Design and oversee integrations using REST APIs and IntegrationHub.
• Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable.
• Provide technical oversight for integration design and troubleshooting.

Platform Quality & Optimization

• Drive adoption of Automated Test Framework (ATF) and automated testing practices.
• Support platform upgrades, patching, and performance tuning.
• Ensure code quality, version control, and deployment governance across environments.
• Maintain technical documentation, standards, and reusable development patterns.

Cross-Functional Collaboration

• Translate business requirements into scalable technical solutions.
• Partner with teams across the organization (ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations teams).
• Act as the bridge between Development, Architecture, and Platform Leadership.

Required Qualifications

• Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.
• Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions.
• Proven experience leading or mentoring ServiceNow developers.
• Demonstrated expertise in:
• JavaScript and Glide API
• Business Rules and Script Includes
• Flow Designer automation
• ServiceNow integrations (REST, IntegrationHub)
• Proven development experience in ITAM and ITSM modules.
• Experience designing and maintaining CMDB data models and reconciliation rules.
• Strong understanding of CSDM
• Experience building custom applications (scoped/global).
• Experience supporting enterprise-scale ServiceNow environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Application Developer (CAD)
• CIS-ITAM or CIS-SAM certification
• Experience with Discovery and Service Mapping
• Experience leading ServiceNow development teams or technical delivery
• Experience contributing to architecture design and governance frameworks
• Experience delivering ITAM transformations or large-scale platform initiatives

Working for You:

• Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
• Life Assurance Policies: Providing financial security for your loved ones.
• Modern Family Benefits: Support for maternity, paternity, and adoption needs.
• Long Service Award: Recognition for your dedication and loyalty.
• Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
• Flexible Benefits Plan : Offering you wider choice of services and products
• Employee Assistance Program : Access support for personal and work-related challenges.
• Flexible Working Arrangements: Balance work and personal life effectively.
• Access to Learning and Development Resources: Empowering your professional growth.

U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Please read our Candidate Privacy Policy.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.