ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

EY; Phoenix (AZ); Hybride; USD 171 600 - 392 100; Plein temps

Avantages offerts par ce poste

Comprehensive compensation package

Medical and dental coverage

Flexible vacation policy

Résumé du poste

EY is seeking a ServiceNow Consulting Senior Manager responsible for leading engagement delivery while managing client relationships effectively. In this role, you will oversee technology transformation projects aligning with EY's strategy and ensure timely delivery within budget.

The ideal candidate will possess 5-7 years of consulting experience, with a strong emphasis on ServiceNow implementations and leadership of multi-disciplinary teams. The position includes a hybrid work model, supporting flexibility for travel and in-person meetings.

Qualifications

• 5-7 years of ServiceNow implementation experience required.
• Experience in project management and leading teams.
• Excellent communication and consulting skills essential.

Responsabilités

• Lead engagement delivery and manage client relationships.
• Oversee technology transformation projects and manage budgets.
• Act as an engagement manager across ServiceNow projects.

Connaissances

Sales activities support

Project management

Client relationship building

Team leadership

Formation

Bachelor’s degree

Master’s degree (preferred)

Outils

ServiceNow

AI capabilities

Armis

Description du poste

Location: Anywhere in Country

Overview

At EY, we help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. In the digital economy, we upgrade outdated processes, systems, and information to give our clients competitive edge. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission.

Your Key Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Oversee the delivery of technology transformation projects and programs that align with our organizational strategy.
• Manage timelines, costs, and quality while leading both technical and non-technical project teams.
• Navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.

Skills And Attributes For Success

• Drive and support sales activities alongside EY pursuit teams, developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans, and solution architectures.
• Act as an engagement manager across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including design, configuration/development, testing, and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with a fact‑based decision‑making style and ability to resolve conflicts.
• Provide guidance and industry‑leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities (Now Assist, AI Agents, AI Control Tower) and their application across ITAM, HAM, SAM, OT asset management, and CMDB‑driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Shape AI‑enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

Required Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Typically, no less than 5‑7 years of ServiceNow implementation experience.
• 5‑7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following ServiceNow certifications: Implementation Specialist – Hardware Asset Management, Software Asset Management, or Data Foundations.
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.
• Experience defining contextual, conceptual, and logical models that align business and technical capabilities to explain architecture.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs (up to 60%).

Preferred Additional Credentials

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).

Benefits

• Comprehensive compensation and benefits package with performance‑based rewards and recognition.
• Competitive base salary range: $171,600 to $392,100 (U.S.) with higher ranges for major metros.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Hybrid work model: most people in external roles expected to work in person 40‑60% of the time.
• Flexible vacation policy with additional time off for designated EY Paid Holidays, Winter/Summer breaks, personal/family care, and other leaves.

Equal Employment Opportunity Statement

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

Accommodation Statement

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and require assistance applying online or during the application process, please contact EY’s Talent Shared Services Team.