ServiceNow Senior Software Engineer - FSM+CSM

Newrocket; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled software engineer to enhance cloud-based platforms using ServiceNow solutions. This role involves analyzing, designing, and programming software enhancements while collaborating with cross-functional teams. The ideal candidate will have a strong background in software engineering principles and JavaScript, along with a solid understanding of ServiceNow functionalities. You'll be pivotal in delivering exceptional customer experiences and mentoring team members. If you thrive in a dynamic environment and are eager to drive innovation, this opportunity is perfect for you.

Qualifications

• Strong knowledge of software engineering principles for cloud-based platforms.
• Proficient in JavaScript and understanding of ServiceNow functionalities.

Responsibilities

• Analyze, design, program, debug, and modify software enhancements.
• Collaborate with delivery team to implement project requirements.

Skills

Software Engineering Principles

ServiceNow Functionalities

JavaScript

Object-Oriented Programming

Problem-Solving Skills

Communication Skills

Leadership Capabilities

Relationship Management

Education

Bachelor's Degree in Computer Science

Job description

• Analyze, design, program, debug and modify software enhancements
• Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques.
• Contribute to writing test scripts and complete unit testing
• Facilitate and mentor across multiple projects and/crews
• Provide technical expertise in code writing and reviews
• Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
• Apply modern technology and innovation to improve platform functionality
• Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions

May perform additional duties as assigned.

Your Experience

• Strong knowledge of software engineering principles for cloud-based platforms
• Strong understanding of the ServiceNow functionalities and features of FSM+CSM
• Solid knowledge of glide record usage, XML and structural programming concepts
• Proficient in JavaScript
• Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
• Strong written and verbal communication skills
• Working knowledge of relational databases
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Education:

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certification & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ServiceNow CSA and CIS (Preferred)