ServiceNow Senior Software Engineer

First American; Home (PA); On-site; USD 129,000 - 172,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO

Employee stock purchase plan

Job summary

First American is hiring a Senior ServiceNow Software Engineer to design, develop, and deploy scalable backend services on the ServiceNow platform. You’ll influence the technical strategy, partner with product teams on roadmaps, and help raise engineering quality, security, and observability across the delivery stack.

The role emphasizes hands-on coding, collaboration, and continuous improvement in a large-scale distributed environment within a people-first culture.

Qualifications

• >8+ years in software engineering, with large-scale distributed systems experience.
• >Experience driving engineering best practices with automation.
• >Building back-end services and APIs with modern architectures.
• >Knowledge of data structures, asynchronous architectures and distributed algorithms.
• >Experience mentoring engineering teams and implementing deployment/observability strategies.

Responsibilities

• >Contribute to codebase: design, develop, test, and deploy scalable services.
• >Define long-term technical strategy for the ServiceNow platform.
• >Collaborate with product management to plan roadmaps and features.
• >Ensure high quality, secure, observable solutions and reviews of code/design.
• >Drive continuous improvement and adoption of engineering standards.

Skills

JavaScript

HTML

CSS

AngularJS

Glide API

REST APIs

SOAP

MySQL

ServiceNow

Unit testing

Integration testing

Education

Certified Application Developer (CAD)

ServiceNow Certified System Administrator (CSA)

Tools

MySQL

REST

SOAP

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is seeking a Senior ServiceNow Software Engineer. An ideal candidate has strong technical expertise, a product mindset, and takes a hands-on approach to building high-quality and sustainable software products. As a Senior Software Engineer, you will work on projects as part of a small, focused engineering delivery teams, to build fast, clean, reliable code that drives business value for our customers.

What You’ll Do

Code

You will be an active contributor to the codebase, designing, developing, testing, and deploying code supporting our most complex functional areas. You will architect and implement modern world-class services that are scalable, highly available, and fault-tolerant.

Contribute to Technical Strategy

Have a clear vision for the ServiceNow platform and help develop a long-term strategy to achieve the goals. Provide technical expertise in software development and make informed decisions about the technical architecture and design to deliver for the business. Champion technology and architecture-related investments, advocating for the priority of this work.

Collaborate/Partner

Partner with product management to envision future features and help plan product roadmaps. Define solutions that align with business needs in collaboration with product management and engineering. Facilitate collaborative design discussions and drive design reviews.

Operational Excellence

Implement solutions that are high-quality, secure, and observable. Be an active member of the team contributing to reviews of design, code, artifacts and metrics.

Continuous Improvement

Provide regular feedback and drive continuous improvement. Assist with improving engineering standards & best practices. Build proof-of-concepts to validate engineering approaches and assess emerging technologies.

What You’ll Bring

• 8+ years in software engineering, with experience in large- scale distributed system development, including hands-on operational experience.
• Experience driving engineering best practices for high-functioning software engineering teams through effective use of tools and automation.
• Passion and expertise for building large-scale, back-end services and APIs, using modern architectures (Macro / Mini / Micro Services).
• Demonstrable knowledge of data structures, asynchronous architectures, and distributed algorithms.
• A strong understanding of software engineering principles and modern infrastructure operations.
• Ability to build robust, high-scale, generic, and reusable solutions.
• Experience mentoring and training an engineering community on development best practices.
• Familiarity with deployment and observability strategies that support continuous delivery and high availability in a cloud-native environment.
• An outcome-oriented approach using metrics and data to understand development productivity metrics (e.g., code churn, commit size, test coverage, etc.) that inform areas for continuous improvement.
• Effective verbal and written communication skills, with strong relationship, collaborative, and organizational skills.
• Ideally, you will also have experience with:

• Proficiency in JavaScript, HTML, CSS, and AngularJS.
• Experience with Glide API and other ServiceNow-specific scripting languages is a plus.
• Strong knowledge of relational databases (e.g., MySQL) and experience with database design and optimization.
• Experience with REST/SOAP API integrations and web services, XML, JSON, and other integration technologies.
• Strong knowledge of ServiceNow High Security Settings and platform best practices.
• Automated software testing (unit, integration, contract).

Certifications: Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA) certifications are highly desirable.

Pay Range

$129,300.00 - $172,300.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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