ServiceNow Senior Software Engineer

firstam; California (MO); On-site; USD 129,000 - 172,000; Full time

Job summary

First American is hiring a Senior ServiceNow Software Engineer to design, develop, test, and deploy scalable ServiceNow solutions. You will work in a fast-paced delivery team, focusing on building robust, high-quality software that drives business value for customers.

The ideal candidate brings 8+ years of software engineering experience with distributed systems, a product mindset, and a hands-on approach to technology strategy, architecture, and implementation.

Qualifications

• 8+ years in software engineering with large-scale distributed system experience.
• Experience driving engineering best practices for high-functioning teams.
• Experience building large-scale back-end services and APIs using modern architectures.
• Familiarity with deployment and observability strategies for cloud-native environments.
• Certifications CAD or CSA desirable.

Responsibilities

• Design, develop, test, and deploy code for complex ServiceNow platforms.
• Architect scalable, highly available, fault-tolerant services.
• Collaborate with product management to envision future features and roadmaps.
• Lead design reviews and ensure high-quality, secure, observable solutions.
• Drive continuous improvement and proof-of-concepts to validate approaches.

Skills

Distributed systems

Automation

Back-end services

APIs

Data structures

Cloud-native

Mentoring

Observability

Communication

Education

CAD or CSA certification desirable

ServiceNow Certified System Administrator

Tools

ServiceNow

Glide API

REST/SOAP

MySQL

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is seeking a Senior ServiceNow Software Engineer. An ideal candidate has strong technical expertise, a product mindset, and takes a hands‑on approach to building high-quality and sustainable software products. As a Senior Software Engineer, you will work on projects as part of a small, focused engineering delivery teams, to build fast, clean, reliable code that drives business value for our customers.

What You’ll Do:

Code: You will be an active contributor to the codebase, designing, developing, testing, and deploying code supporting our most complex functional areas. You will architect and implement modern world-class services that are scalable, highly available, and fault-tolerant.

Contribute to Technical Strategy: Have a clear vision for the ServiceNow platform and help develop a long‑term strategy to achieve the goals. Provide technical expertise in software development and make informed decisions about the technical architecture and design to deliver for the business. Champion technology and architecture‑related investments, advocating for the priority of this work.

Collaborate/Partner: Partner with product management to envision future features and help plan product roadmaps. Define solutions that align with business needs in collaboration with product management and engineering. Facilitate collaborative design discussions and drive design reviews.

Operational Excellence: Implement solutions that are high-quality, secure, and observable. Be an active member of the team contributing to reviews of design, code, artifacts and metrics.

Continuous Improvement: Provide regular feedback and drive continuous improvement. Assist with improving engineering standards & best practices. Build proof‑of‑concepts to validate engineering approaches and assess emerging technologies.

What You’ll Bring:

• 8+ years in software engineering, with experience in large- scale distributed system development, including hands‑on operational experience.
• Experience driving engineering best practices for high-functioning software engineering teams through effective use of tools and automation.
• Passion and expertise for building large-scale, back-end services and APIs, using modern architectures (Macro / Mini / Micro Services).
• Demonstrable knowledge of data structures, asynchronous architectures, and distributed algorithms.
• A strong understanding of software engineering principles and modern infrastructure operations.
• Ability to build robust, high-scale, generic, and reusable solutions.
• Experience mentoring and training an engineering community on development best practices.
• Familiarity with deployment and observability strategies that support continuous delivery and high availability in a cloud-native environment.
• An outcome‑oriented approach using metrics and data to understand development productivity metrics (e.g., code churn, commit size, test coverage, etc.) that inform areas for continuous improvement.
• Effective verbal and written communication skills, with strong relationship, collaborative, and organizational skills.

Ideally, you will also have experience with:

• Proficiency in JavaScript, HTML, CSS, and AngularJS. Experience with Glide API and other ServiceNow-specific scripting languages is a plus.
• Strong knowledge of relational databases (e.g., MySQL) and experience with database design and optimization.
• Experience with REST/SOAP API integrations and web services, XML, JSON, and other integration technologies.
• Strong knowledge of ServiceNow High Security Settings and platform best practices.
• Automated software testing (unit, integration, contract).
• Certifications: Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA) certifications are highly desirable.

Pay Range: $129,300.00 - $172,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.