ServiceNow SecOps Product Manager

Shuvel Digital; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow SecOps Product Manager to oversee product enhancements and manage relationships with customer teams. The role involves defining the product roadmap for SecOps tools to improve risk management strategies, working closely with development and platform teams to ensure successful implementation. Strong experience in ServiceNow and product management is essential for driving ongoing improvements.

Qualifications

• Experience as a Product Manager in risk management or financial services.
• Strong understanding of ServiceNow platform and architecture.
• Experience leading IT projects and collaborating with business partners.

Responsibilities

• Manage the product roadmap and backlog for SecOps modules.
• Develop relationships with customer teams to drive product improvements.
• Coordinate development efforts and provide user acceptance testing.

Skills

Product Management

Stakeholder Management

Problem Solving

Communication

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Vulnerability Response

Job description

Greetings!

Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client Navy Federal Credit Union is seeking an ServiceNow SecOps Product Manager-15113-Remote. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below information for clarity on the position description.

Description:

ServiceNow Product Manager responsible for partnering with our platform team to develop solutions and fixes to support our SecOps modules

Manage product roadmap and backlog for prioritizing work on SNOW Vulnerability Response and other Secops tools

Submit and track enhancement requests for ServiceNow development, approve development plans and validate and test changes

Develop relationships with ETS Risk Customer teams to serve as customer representatives as SecOps product manager

ServiceNow SecOps Product Manager is responsible for ensuring the development, maintenance and successful utilization of the ServiceNow SecOps products leveraged by our IT Risk teams. Key duties include defining and managing the product roadmap, backlog, and serving as the voice of the customer to drive continued improvement of our SecOps tools. Will partner with our development and platform teams to request, develop and validate product improvements and upgrades.

Responsibilities

• Define and manage ETS Risk SecOps Product Roadmap and Backlog
• Responsible for driving successful delivery of roadmap features and improvements
• Responsible for creating strong working relationships with customer teams within ETS Risk, SecOps product users, and development and platform teams to execute product strategies
• Engage customers to refine product strategies and priorities, and develop requirements that support process and product improvements
• Submit enhancement and incident requests to platform development teams to guide solutions to business problems
• Coordinate development efforts, and provide quality assurance, user acceptance testing and validation on behalf of customer teams
• Communicate status and product roadmap timelines with ETS Risk Customer teams and leadership to ensure awareness of ongoing efforts

Qualifications

• Demonstrated experience as a Product Manager, preferably in the risk management or financial services industry
• Demonstrated experience working with ServiceNow, Vulnerability Response and the SecOps suite of products
• Strong understanding of the ServiceNow platform, its capabilities, and architecture.
• Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically. Communicate complex problems into easily understood requirements and provide solutions
• Demonstrated experience leading IT projects, stakeholder management, technology strategy, collaborating with business partners on key initiatives, reporting project status and risk to senior leadership
• Strong communications skills and demonstrated experience in working with all levels of staff, management, stakeholders, vendors
• Experience in communicating complex technical issues to non-technical audiences