ServiceNow SecOps Implementation Manager

Crowe; Charlotte (NC); On-site; USD 103,200 - 210,900; Full time

Benefits offered by this job

Comprehensive total rewards package

Job summary

Crowe is seeking a ServiceNow SecOps Implementation Manager in Charlotte, North Carolina. This role involves overseeing Client engagements, managing project implementations, and advising on leveraging ServiceNow for security programs.

Applicants should have a proven track record in ServiceNow implementations, leadership skills, and a bachelor’s degree. The position offers a competitive salary range of $103,200.00 - $210,900.00 annually, along with a comprehensive benefits package.

Qualifications

• 5+ years of experience in a professional environment.
• 3+ years delivering ServiceNow implementations and integrations with an emphasis on security.
• Certifications such as Certified System Administrator (CSA) and/or Certified Implementation Specialist.
• Ability to manage and deliver multiple projects simultaneously.
• Experience providing business consulting to senior leaders.

Responsibilities

• Support pre-sales activities such as demonstrations and project scoping.
• Advise clients on leveraging ServiceNow for security programs.
• Lead project implementation and oversee architectural design.
• Facilitate project introductions and manage timelines.
• Conduct final quality assurance reviews of deliverables.

Skills

ServiceNow implementations

Leadership and decision-making

Project management

Client consulting

Interpersonal skills

Analytical skills

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Job Description

ServiceNow SecOps Implementation Manager

This position requires leadership, decision‑making, and management skills to oversee ServiceNow SecOps implementations for clients.

Responsibilities

• Support pre‑sales activities such as demonstrations, project scoping, proof of concepts, and assist with preparing SOWs.
• Advise clients on leveraging ServiceNow to support their security programs.
• Lead project implementation and oversee architectural design, working directly with the Engagement Lead, Solution Architect, and development team to ensure on‑track delivery.
• Facilitate project introductions, kick‑off meetings, and weekly client status meetings while creating and managing project timelines.
• Provide guidance to developers on ServiceNow configuration.
• Conduct final quality assurance reviews of all deliverables.
• Design and deliver end‑user training.
• Expand client vision and opportunities to drive additional business value through ServiceNow.

Basic Qualifications

• 5+ years of experience in a professional environment.
• 3+ years delivering ServiceNow implementations and integrations with an emphasis on security.
• Certifications such as Certified System Administrator (CSA) and/or Certified Implementation Specialist – SIR & VR.
• Experience as a ServiceNow implementation lead or system administrator.
• Knowledge and experience running a security program on ServiceNow.
• Ability to manage and deliver multiple projects simultaneously.
• Experience providing business, operations, or technical consulting to senior leaders.
• Bachelor’s degree required.
• Willingness to travel as needed for client engagements.

Preferred Qualifications

• Ability to work independently and within a team environment with professionals at all levels.
• Strong organizational, interpersonal, and presentation skills.
• Excellent written and oral communication skills.
• Ability to multitask and manage multiple projects simultaneously.
• Exceptional problem‑solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools.

Benefits

Your exceptional people experience starts here. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

Company Commitment

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Compensation

The disclosed range estimate is $103,200.00 – $210,900.00 per year, adjusted for applicable geographic differentials.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.