ServiceNow Project Coordinator (Remote)

GovCIO; Raleigh (NC); Remote; USD 81,000 - 90,000; Full time

Job summary

A leading IT services firm is seeking a project coordinator who brings at least 8 years of IT experience and expertise in ServiceNow. This fully remote role will be responsible for coordinating project activities, maintaining communication among team members, and managing work with tools such as Jira and Confluence. The ideal candidate will have strong analytical and leadership skills while being adept at government contracting processes.

Benefits

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Flexible Work Environment

Qualifications

• 8 years of experience in IT.
• Ability to navigate ServiceNow and create manual test scripts or user guides.
• Experience leveraging Agile methodologies to effectively run projects.

Responsibilities

• Coordinates interdepartmental participation to meet project requirements.
• Reports project progress to management.
• Organizes project committee meetings and prepares materials.

Skills

ServiceNow expertise

Government contracting knowledge

Strong communication skills

Leadership skills

Analytical skills

Education

Bachelor’s degree in engineering, Computer Science, or related field

Tools

ServiceNow

Jira

Confluence

Job description

Overview

GovCIO is seeking a project coordinator. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have hands-on experience with the ServiceNow platform. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States.

Responsibilities

We are seeking a project Coordinator with demonstrated expertise in ServiceNow and government contracting experience. The candidate will bring at least 5 years of hands-on experience, a strong understanding of ServiceNow platform capabilities, and a proven track record of supporting federal clients.

• Coordinates interdepartmental participation to meet project requirements. Maintains lines of communication among project team members. May be responsible for risk management. Must be available to address the needs of the project effort.
• Reports project progress to management.
• Arranges logistics for meetings, conferences, training, and other project-related events.
• Organizes project committee meetings and prepares the necessary materials, including reports, presentations, agendas and other meeting collateral.
• Transcribes and records key decisions and action items resulting from meetings.
• Gathers, compiles and reports on information relevant to the project.
• Manages work for the team in Jira, Confluence, and ServiceNow
• Leverages Agile methodologies to effectively run projects
• Pulls reports in ServiceNow
• Navigate ServiceNow and create manual test scripts or user guides
• Become familiar with multiple other platforms as needed by the branch

Qualifications

Required Skills and Experience:

• Bachelor’s degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline
• 8 years of experience in IT
• 4 years of additional relevant experience may be substituted for education
• Strong communication and leadership skills.
• Strong understanding of ServiceNow architecture, modules, and workflows
• Familiarity with government contracting processes, compliance, and documentation standards
• Familiarity with Jira, Confluence, and ServiceNow is a must have to manage and track day-to-day activities for a variety of different project types
• Experience with leveraging Agile methodologies to effectively run projects
• Ability to pull reports in ServiceNow
• Ability to navigate ServiceNow and create manual test scripts or user guides
• Excellent analytical, documentation, and communication skills

Clearance Required

• Must be able to obtain a DHS Public Trust

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $81,850.00 - USD $90,000.00 /Yr.

Location: US-Remote

ID: 2025-6910

Category: Information Technology

Position Type: Full-Time