ServiceNow Platform Engineer

0101 The Huntington National Bank; United States; On-site; USD 77,000 - 154,000; Full time

Job summary

The Huntington National Bank is seeking a ServiceNow Platform Engineer to provide technical and consultative support on complex matters, design and develop systems per user specifications, and lead initiatives to improve platform quality. The role emphasizes hands-on platform maintenance, security management, and knowledge transfer across teams.

The ideal candidate has 5+ years of ServiceNow experience and a Bachelor's degree or equivalent, with exposure to ITSM/ITOM, REST APIs, and web

Qualifications

• Bachelor's degree or 4+ years of equivalent experience.
• 5+ years of ServiceNow platform engineering or related technical experience.
• Experience with ITSM/ITOM or related modules.

Responsibilities

• Manage and resolve issues against ServiceNow applications
• Advise internal teams regarding process and technology inefficiencies within the platform
• Perform routine maintenance including performance monitoring and error remediation
• Maintain and improve platform stability and adopt best practices
• Manage Instance Security, User/Group access, roles and ACLs
• Provide training across the platform to internal teams and partners
• Develop reporting strategy and maintenance plan for platform-wide reporting
• Strong knowledge of object-oriented programming

Skills

OOP concepts

Tech troubleshooting

Education

Bachelor's degree

4+ years experience

Tools

ServiceNow

REST API

JSON v2

Web Services

Job description

Description

This position is an onsite position and is available to be filled at any Huntington Corporate office location (see location options on posting)

Summary

The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects.

Detailed Description

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting
• Strong knowledge and experience with object-oriented programming (OOP)

Basic Qualifications

• Bachelor's Degree or 4+ additional years of equivalent experience.
• 5+ years of ServiceNow platform engineering or related technical experience.

Preferred Qualifications

• Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM)
• Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences
• Knowledge and Experience working with Web Services, REST, JSONv2

Exempt Status

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

$77,000 - $154,000 Annual Salary The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

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Reasonable Accommodations

Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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