ServiceNow Product Owner

Phase2 Technology; Charlottesville (VA); On-site; USD 77,000 - 176,000; Full time

Job summary

A technology solutions firm in Virginia is seeking a skilled ServiceNow Product Owner to lead the definition and implementation of ServiceNow solutions. The ideal candidate will have extensive Agile experience and must possess TS/SCI clearance. Responsibilities include translating mission needs into technical requirements, collaborating with cross-functional teams, and managing user training. A competitive salary range of $77,600 to $176,000 annually is offered for this position.

Qualifications

• 3+ years of experience working in Agile or Scrum environments.
• Experience in a Product Owner or Business Analyst role in ServiceNow platform development and operations.
• DoD 8570.01-M IAT Level II Certification such as Security+ CE.

Responsibilities

• Translate mission needs into actionable user stories for the ServiceNow team.
• Collaborate with internal customers and gather requirements.
• Develop and deliver user training and documentation.

Skills

Agile methodologies

Change management

ServiceNow platform knowledge

ITIL best practices

Stakeholder management

Communication skills

Education

HS diploma or GED with 7+ years experience

Associate's degree with 5+ years experience

Bachelor's degree with 3+ years experience

Tools

ServiceNow

Jira

Job description

We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management.

What You'll Do:

• Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals.
• Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy.
• Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements.
• Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity.
• Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization.
• Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered.
• Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives.

You Have:

• 3+ years of experience working in Agile or Scrum environments
• 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics
• Experience in a Product Owner or Business Analyst role in ServiceNow platform development and operations
• Experience leading training sessions or managing change initiatives
• Experience with ITIL best practices
• Knowledge of ServiceNow modules, including suites such as ITSM or ITOM
• Ability to manage backlogs and work with development teams
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate's degree and 5+ years of experience supporting IT projects and activities, or Bachelor's degree and 3+ years of experience supporting IT projects and activities
• DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification

Nice If You Have:

• Experience in a government, defense, or high-security environment
• Experience integrating ServiceNow with other enterprise systems
• Knowledge of platform performance monitoring and analytics
• Possession of excellent communication, collaboration, and stakeholder management skills
• Bachelor's degree in IT, CS, or a related field
• ITIL 4 Certification
• ServiceNow Certifications, such as Certified System Administrator or Certified Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.