ServiceNow Product Manager, ITOM/ CMDB

Global Partners LP; Auburndale (MA); On-site; USD 136,200 - 204,200; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a ServiceNow Product Manager for ITOM/CMDB to translate business goals into technical requirements and drive product development with stakeholders and engineering teams.

You will lead roadmaps, manage the backlog, and ensure high-quality delivery with a focus on value realization and KPI tracking. Strong IT infrastructure knowledge and strategic thinking are essential.

Qualifications

• Must possess strong leadership to guide cross-functional teams.
• Experience with Agile frameworks and Agile environments.
• Be the recognized expert in the business on the product and relevant technology.
• Strong relationship management with internal and external stakeholders.
• Data and outcome driven mindset for product decisions.
• Customer-centric thinking to create value for users.
• Excellent communication across multiple stakeholders.
• Strong understanding of IT infrastructure, architecture, and project management.
• Bachelor's or higher degrees in related fields; MBA preferred.

Responsibilities

• Develops roadmap for the product based on input from internal stakeholders, business, market research and industry insight.
• Works with stakeholders, developers, and teams to prioritize and deliver timely product features.
• Quality Assurance: monitor solution quality through testing, reviews, and adherence to standards.
• Translates business requirements into actionable tasks for the team.
• Leads Product Teams and allocates resources to high-value initiatives.
• Tracks and reports KPIs for the product.
• Collaborates with Development/Engineering to ensure alignment with vision and quality.
• Identifies risks and develops mitigation strategies.

Skills

Leadership

Agile

Subject matter expert

Relationship management

Data-driven

Customer-centric

Communication

IT infrastructure knowledge

Education

Bachelor's degree in CS/IT/Engineering/Business

MBA

Job description

The ServiceNow Product Manager, ITOM/ CMDB oversees a product technical strategy and roadmap. They bridge the gap between engineering and business teams, translating user needs and business goals into technical requirements, managing product development, and ensuring products meet both technical specifications.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Develops roadmap for the product based on input from internal stakeholders, business, market research and their own industry insight.
• Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
• Quality Assurance: Monitor solution quality through testing, reviews, and adherence to standards.
• Defining Requirements – Translate business requirements into actionable tasks for the team.
• Leads Product Teams. Oversee the allocation of product team resources within approved funding to the most valuable initiatives.
• Track, and report on key performance indicators (KPIs) for the product.
• Works closely with Development/Engineering and other teams to deliver products that align with vision, meets business needs and are delivered to a consistently high-quality standard.
• Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans.
• Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
• Act as the point of contact for stakeholders on product progress and changes.
• Clearly articulate complex technical concepts to various audiences to gain buy-in and align stakeholders.
• Collaborate with stakeholders to gather requirements and feedback.
• Backlog Management – Prioritize, refine, and maintain the product backlog.
• Adheres to strong IT governance in the project and program management Centers of Excellence
• Establish transparent communication channels with internal and external stakeholders, building strong, influential relationships and ensuring alignment with product goals and objectives
• Ensuring Product Quality – Ensure deliverables meet the agreed-upon acceptance criteria and quality standards.
• Oversee technology contracts: to ensure compliance, cost-effectiveness, and strategic alignment

Qualifications

• Must possess strong leadership skills to guide and influence cross - functional teams.
• Proficient in Agile frameworks and experience working in an Agile environment.
• Be the recognized expert in the business on the product and relevant technology
• Strong relationship management skills to establish and build healthy working relations and partnerships with internal and external stakeholders
• Data and outcome driven mindset.
• Customer- Centric thinking: Deep understanding of customer needs and how to create value.
• Excellent communication skills, able to manage multiple stakeholders and expectations
• A strong understanding of IT infrastructure, architecture, and project management.
• Bachelor's Degree Master's Degree A bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field MBA

Pay Range

$136,200.00 - $204,200.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Competitive Pay - We offer competitive salaries and opportunities for growth within.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
• Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success

What to Expect From the Hiring Process

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.