ServiceNow - Process Consultant / Business Analyst / Intermediate

NTT DATA; Myrtle Point (OR); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Oregon is seeking a skilled business consultant with over 5 years of experience in ServiceNow solutions and business analysis. The role involves leading workshops, capturing client requirements, and facilitating stakeholder interactions. The ideal candidate will thrive in a collaborative, remote-friendly environment and have excellent communication skills. Attractive compensation and opportunities for career growth are offered.

Benefits

Flexible work environment

Attractive compensation package

Opportunities for advancement

Qualifications

• 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 5+ years of experience in business analysis, including requirements gathering and process mapping.
• Proven ability to lead client workshops and translate business needs into actionable solutions.

Responsibilities

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Capture and document business requirements, user stories, and business cases.
• Prepare and execute test plans, facilitate user acceptance testing.

Skills

ServiceNow consulting

Business analysis

Stakeholder engagement

Agile methodologies

Excellent communication

Job description

Overview

Why consider this job opportunity:

• Opportunity to work with top-tier clients and cutting-edge ServiceNow solutions
• Flexible, remote-friendly work environment with opportunities for advancement
• Be part of a collaborative, fast-paced, and growth-oriented consulting team
• Make a meaningful impact by helping organizations transform their business processes
• Attractive compensation package with potential for bonuses

Responsibilities

• Lead functional discovery sessions and process workshops to define client-specific business process solutions
• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
• Prepare and execute test plans, facilitate user acceptance testing, and support go-live activities
• Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency

Qualifications

• 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules
• 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
• Proven ability to lead client workshops and translate business needs into actionable solutions – 3+ years
• Strong understanding of Agile methodologies and experience supporting Scrum teams – 1 to 2 years
• Excellent communication, facilitation, and documentation skills

Preferred Qualifications

• ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD) preferred but not required

#BusinessConsulting #ServiceNow #RemoteWork #CareerGrowth #ClientEngagement

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