ServiceNow Principal Technical Consultant - Source to Pay (S2P)

Veracity Consulting Group; Glen Allen (VA); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative consulting firm is seeking a Principal Technical Consultant to drive transformative solutions in ServiceNow implementations. This role offers the opportunity to lead new projects, engage with clients, and deliver high-quality outcomes. You'll be at the forefront of process improvement and will collaborate with diverse teams to enhance client experiences. With a flexible work environment and a commitment to inclusivity, this position is perfect for those looking to make a significant impact in a dynamic setting. Join a passionate team that values creativity, collaboration, and continuous learning.

Benefits

Flexible work environment

Comprehensive medical plans

401k Savings Plan

Employee Stock Purchase Plan

Qualifications

• 5+ years in ServiceNow implementation and process consulting.
• Excellent communication and documentation skills required.

Responsibilities

• Lead technical discovery and requirement workshops with stakeholders.
• Design and deliver tailored ServiceNow solution demonstrations.

Skills

ServiceNow Implementation

JavaScript

Agile Project Management

Technical Documentation

Customer-Centric Mindset

Communication Skills

Education

Bachelor's Degree in IT, Computer Science, or Engineering

Equivalent Practical Experience

Tools

ServiceNow

AWS

Azure

Google Cloud

Job description

Principal Technical Consultant – Source to Pay (S2P)
Locations: Richmond, VA; Atlanta, GA; Remote

Veracity by RGP is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

Role Overview
Veracity by RGP is currently seeking a Principal Technical Consultant for S2P workflows (SPO, SLO, APO) to join our fast-growing ServiceNow Practice team. You will lead a new implementation project for a legacy customer, responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. You will develop requirements and deploy best practice process solutions to achieve the strategic goals of our customers.

Key Responsibilities

1. Prepare and lead technical discovery and requirement workshops with customer sponsors and key stakeholders.
2. Document, communicate and validate technical, functional design, and process requirements throughout the customer engagement.
3. Identify areas of process/platform improvement and recommend solutions to gain efficiencies.
4. Provide guidance to customers on tools, features, and processes available on the ServiceNow platform.
5. Ensure all technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes.
6. Design and deliver tailored ServiceNow solution demonstrations that align with customers' objectives.
7. Collaborate and contribute to the organization to support continuous improvement of customer delivery.
8. Invest and maintain expertise in ServiceNow products, processes, best practices, capabilities, and features.

Qualifications

1. 5+ years of experience in ServiceNow product implementation and process consulting.
2. A Bachelor's degree or equivalent practical experience (5-10 years).
3. 3+ years working with the ServiceNow platform on current releases.
4. 5+ years’ experience in management consulting, technical design, implementation delivery.
5. Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
6. Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.
7. Strong interpersonal skills with a customer-centric mindset.
8. Experience leading complex strategic and operational initiatives at large organizations.
9. Experience partnering with and advising executives.

Technical Skills

• Certified ServiceNow Administrator and Implementation Specialist.
• 3+ years of ServiceNow implementation experience in a client consulting environment.
• Minimum 5 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments.
• Proficiency with JavaScript 6.
• Proficiency with web service standards such as SOAP, REST, XML, etc.
• Proficiency with web APIs, Data integrations/ETL, Relational Databases.
• Experience with SaaS / PaaS cloud environments such as AWS, Azure, Google.
• Knowledge of LDAP, VPN, SSL, SSO and other technologies and standards.
• Proficiency with Agile project management and delivery methodologies.
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines.
• Demonstrated experience in technical consulting roles, client facing.

Consulting Skills

• Proven team player and team builder.
• Quick learner that can adapt to a fast-paced, changing environment.
• Eagerness to expand IT knowledge at an enterprise level.
• Demonstrated ability to influence and consult around key technical decisions during project delivery.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Excellent oral and written communication skills.
• Strong attention to detail and creative problem-solving skills.
• Ability to understand and interpret business needs and identify appropriate solutions.
• Proven record of successfully managing business relationships.

Life at Veracity

• Flexible work environment (remote or onsite).
• Family first.
• Agile and collaborative.
• Fun and energetic.
• Inclusive and passionate.
• Supportive, approachable, and encouraging leadership and team members.

Summary of Benefits

• Competitive compensation.
• Comprehensive medical plans.
• 401k Savings Plan.
• Employee Stock Purchase Plan.

Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees.