ServiceNow Pre-sales Solutions Consultant

Optimum Healthcare IT; United States; Remote; USD 150,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow Pre-sales Solutions Consultant, where you will leverage your expertise to transform healthcare operations. This role involves collaborating with sales teams to design tailored ServiceNow solutions, conducting engaging demonstrations, and developing proposals that highlight the benefits of innovative technology. With a focus on improving patient care and ensuring regulatory compliance, you will play a pivotal role in driving digital transformation. If you are passionate about healthcare and technology, this is the perfect opportunity to make a significant impact in an evolving industry.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Paternity Leave

Paid Maternity Leave

Disability Insurance

Qualifications

• 5+ years of experience managing or implementing the ServiceNow platform.
• Deep understanding of healthcare workflows and regulatory requirements.

Responsibilities

• Collaborate with sales to understand client needs and gather requirements.
• Design customized ServiceNow solutions for healthcare clients.

Skills

ServiceNow Platform Expertise

Healthcare Knowledge

Communication Skills

Problem-Solving Skills

Sales Acumen

Education

Bachelor’s Degree in Computer Science

Master’s Degree in a Related Field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HRSD

Job description

ServiceNow Pre-sales Solutions Consultant

ServiceNow Pre-sales Solutions Consultant

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Optimum Healthcare IT is the only Elite ServiceNow Partner that exclusively serves healthcare organizations. We specialize in delivering advisory, implementation, and managed services for the ServiceNow platform. We are dedicated to helping healthcare organizations transform their operations, improve patient care, and achieve regulatory compliance through innovative ServiceNow solutions. Join our dynamic team and play a key role in driving the digital transformation of healthcare.

Position Summary:

We are seeking a highly motivated and experienced ServiceNow Pre-sales Solutions Consultant to support our sales efforts in the healthcare sector. The ideal candidate will possess deep knowledge of the ServiceNow platform, coupled with a strong understanding of healthcare industry challenges and requirements. You will work closely with our sales and technical teams to design and present tailored ServiceNow solutions that address the unique needs of our healthcare clients.

Key Responsibilities:

• Client Engagement: Collaborate with the sales team to understand client needs, conduct discovery sessions, and gather detailed requirements from healthcare organizations.
• Solution Design: Design and architect customized ServiceNow solutions that align with healthcare industry standards, addressing key challenges such as patient management, IT operations, and regulatory compliance.
• Demonstrations and POCs: Develop and deliver compelling product demonstrations and proof-of-concepts (POCs) that showcase the value of ServiceNow solutions in a healthcare setting.
• Proposal Development: Assist in the creation of technical proposals, RFP responses, and other sales collateral that highlight the benefits of ServiceNow for healthcare clients.
• Technical Expertise: Stay up-to-date with the latest ServiceNow features, industry trends, and competitive landscape to provide expert guidance to both internal teams and clients.
• Cross-functional Collaboration: Work closely with internal teams, including our leadership, delivery team, and customer success, to ensure a seamless transition from pre-sales to project delivery.
• Relationship Building: Build and maintain strong relationships with healthcare clients, understanding their pain points and ensuring alignment with ServiceNow solutions.
• Process: Develop and improve sales related processes and templates in support of growing and scaling our sales capacity while maintaining high quality, such as scoping calculators, standardized proposal materials, internal request management processes, and operational metrics/reporting.

Qualifications:

• Experience: Minimum of 5 years of experience managing or implementing the ServiceNow platform with 2+ years in a Pre-sales Solutions Consultant role for a ServiceNow Partner.
• Technical Expertise: Deep understanding of the ServiceNow platform, including ITSM, ITOM, SPM, HRSD, FSM, and other relevant modules.
• Healthcare Knowledge: Familiarity with healthcare workflows, EMR/EHR systems, and regulatory requirements such as HIPAA is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
• Education: Bachelor’s degree in Computer Science, Information Technology, Healthcare Management, or a related field. A Master’s degree is a plus.
• Certifications: ServiceNow Certified System Administrator (CSA). Additional certifications in relevant product areas highly desired.
• Sales Acumen: Proven ability to support the sales process, including requirements gathering, solution design, and proposal development. Demonstrate sensitivity and strong judgement with sales-related nuances and strategies.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a strategic mindset focused on delivering client value.
• Team Collaboration: Experience working in a collaborative environment, with the ability to facilitate productive working sessions requiring input from several stakeholders.

Working Environment/Physical Requirements

• 100% remote with up to 25% travel

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Health Care Provider, and Sales

• Industries

  IT Services and IT Consulting and Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

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