ServiceNow Practice Lead

Signify Technology; Great Falls Crossing (VA); Remote; USD 200,000; Full time

Job summary

An established industry player is seeking a dynamic ServiceNow Practice Lead to spearhead their consultancy's growth and client satisfaction. This role involves developing strategic initiatives, leading a talented team of consultants, and ensuring successful ServiceNow implementations across multiple modules. The ideal candidate will possess a strong background in ServiceNow, excellent leadership skills, and a passion for driving digital transformation. With a focus on professional development and wellness, this opportunity offers a supportive environment where you can thrive and make a significant impact in the industry.

Benefits

Health, dental, vision insurance (80% covered)

401(k) with 4% match

Performance bonus up to 15%

20 days PTO + 10 holidays

$5,000 professional development budget

Remote work stipend

Wellness programs

Career growth opportunities

Qualifications

• 7+ years of ServiceNow experience, including 3+ years in leadership roles.
• ServiceNow Certified Implementation Specialist (ITSM mandatory).

Responsibilities

• Develop and execute ServiceNow practice strategy for growth.
• Lead ServiceNow implementations across various modules.

Skills

ServiceNow Implementation

Leadership

Stakeholder Management

Low-Code Development

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow

Job description

Join to apply for the ServiceNow Practice Lead role at Signify Technology

Job Details

• Type: Permanent
• Salary: $200,000 per year + bonus
• Location: Remote, with occasional travel to client sites (U.S.-based, near Chicago, IL, or Atlanta, GA preferred)
• Visa: Must be authorized to work in the U.S. (no sponsorship available)

About the Company

Our client is a US-based consultancy specializing in digital transformation, low-code platforms, and enterprise automation, with a team of 300 professionals serving diverse sectors. Headquartered in Chicago, they are a ServiceNow Elite Partner expanding their practice.

Responsibilities

1. Develop and execute ServiceNow practice strategy for 20% annual growth.
2. Lead ServiceNow implementations across modules (ITSM, ITOM, HR, CSM).
3. Manage and mentor a team of 10–15 consultants.
4. Collaborate with sales to secure $5M+ in revenue.
5. Provide technical leadership, leveraging ServiceNow’s low-code and AI features.
6. Maintain high client satisfaction (>95%).
7. Stay current on ServiceNow releases and industry trends.
8. Partner with ServiceNow account teams for certifications and co-innovation.

Minimum Requirements

1. Bachelor’s degree (Master’s preferred).
2. 7+ years ServiceNow experience, including 3+ in leadership roles.
3. ServiceNow Certified Implementation Specialist (ITSM mandatory).
4. Experience with ServiceNow modules, integrations, and low-code development.
5. Proven track record managing large projects and leading teams.
6. Excellent communication skills and stakeholder management.
7. Willing to travel up to 25%.

Benefits

• Health, dental, vision insurance (80% covered).
• 401(k) with 4% match.
• Performance bonus up to 15%.
• 20 days PTO + 10 holidays.
• $5,000 professional development budget.
• Remote work with stipend.
• Wellness programs and career growth opportunities.

Additional Info

Inclusive hiring practices and accessibility support are prioritized. Please contact us for any accommodations during the application process.