ServiceNow Portfolio Management Product Owner III

PNC; Strongsville (OH); Remote; USD 65,000 - 158,000; Full time

Job summary

A leading company, PNC, is seeking a Product Owner III for its ServiceNow Technology organization. The role encompasses defining the product vision, managing the product backlog, and working closely with development teams to ensure quality deliverables. Candidates should possess strong stakeholder management skills and relevant experience in product ownership.

Benefits

Comprehensive medical/prescription drug coverage

401(k) with PNC match

Paid time off

Employee assistance programs

Qualifications

• University / college degree preferred.
• 5+ years of industry-relevant experience required.

Responsibilities

• Define Product Vision and Roadmap for ServiceNow.
• Manage product backlog and prioritize tasks for development teams.
• Act as the primary liaison between stakeholders and technical teams.

Skills

Accountability

Customer Solutions

Data Visualization

Prioritization

Scrum

User Experience (UX) Design

Education

Bachelors

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner III within PNC's ServiceNow Technology organization, you will be based in Pittsburgh, Cleveland, Dallas or Birmingham.

Key Responsibilities:
• Define Product Vision and Roadmap
Lead the creation of a clear product vision for ServcieNow Portfolio Management that aligns with business strategy and customer needs. Build and maintain a product roadmap that reflects both short-term deliverables and long-term initiatives

• Stakeholder Management
Act as the primary liaison between business stakeholders, technical teams, and other departments. Gather, prioritize, and document requirements to ensure the product meets user needs and expectations

• Product Backlog Management
Own and prioritize the product backlog for ServiceNow Portfolio Management. Define user stories, maintain backlog, and collaborate with development teams to ensure features are delivered on time and meet quality standards

• Collaborate with Development Teams
Work closely with ServiceNow developers, business analysts, and other stakeholders to ensure successful design, development, and delivery of ServiceNow Portfolio Management capabilities, including demand management, resource management, and portfolio optimization

• End User Testing
Ensure the quality of deliverables by defining acceptance criteria and coordinating testing phases. Validate that features meet business requirements and function as expected.

• Reporting and Analytics
Provide insights on product performance, roadmap progress, and portfolio management metrics. Deliver reports and presentations to senior leadership to drive decision-making

• Risk Management
Identify potential risks, dependencies, and blockers and work proactively to address them. Ensure alignment with overall ServiceNow and IT strategy

• Training and Support
Support training initiatives for internal users and business stakeholders to ensure successful adoption of the ServiceNow Portfolio Management product

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum, User Experience (UX) Design Competencies Agile Development, Business Acumen, Design Thinking, Effective Communications, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Leadership, Planning and Organizing, Solutions Development Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $65,000.00 – $157,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/20/2025, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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