ServiceNow Platform Owner (Remote)

Alliant Insurance Services; Irvine (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

Alliant Insurance Services seeks a Senior ServiceNow Platform Owner to lead architecture, design, and delivery of transformational platform implementations. You will own the platform roadmap and partner with IT leadership and business stakeholders to realize scalable, value-driven ServiceNow solutions.

This leadership role requires deep ServiceNow expertise across ITSM, CSM, HRSD, and GRC, strong governance, and the ability to mentor delivery teams while driving adoption and measurable business

Qualifications

• Bachelor's degree or equivalent in computer technology or related field.
• Eight+ years of ServiceNow platform expertise, with focus on architecture, implementation, and delivery.
• Proven experience across multiple ServiceNow product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, etc.).
• ServiceNow Certified Technical Architect (CTA) and CMA certifications.
• Enterprise Architecture certification or equivalent.

Responsibilities

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap.
• Direct delivery teams on complex, multi-module implementations; ensure adherence to best practices and governance.
• Engage senior IT leadership and business stakeholders to define strategic platform vision and outcomes.
• Define scalable, secure architecture for modules, integrations, and custom apps.
• Collaborate with IT and business teams to translate requirements into designs and user stories.
• Review designs, data models, and integration patterns for quality and compliance.
• Lead governance boards, project risk mitigation, and ensure on-time delivery.
• Mentor junior architects and delivery staff on best practices and methodologies.

Skills

ServiceNow architecture

Stakeholder management

Governance & framework

Cloud/enterprise architecture

Data modeling & integration

Leadership of delivery teams

Communication & executive summaries

Public speaking / thought leadership

Education

Bachelor's degree in computer technology

ServiceNow CTA

Certified Master Architect (CMA)

Enterprise Architecture Certification

Tools

MuleSoft

REST/SOAP APIs

Now Intelligence / AI Search tooling

Job description

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

The ServiceNow Platform Owner, internally known as Architect V, is responsible for leading the design and delivery of transformational platform implementations. This role will partner directly with IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions. This is a leadership-focused role that bridges technical excellence with strategic business outcomes and platform health/performance. You will also engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization.
• Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc.); ensure adherence to ServiceNow best practices and platform governance.
• Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management; serve as the trusted technical advisor on ServiceNow strategy and organizational impact.
• Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications.
• Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements in partnership with other IT teams.
• Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories.
• Ensure solution alignment with enterprise architecture, business needs, and platform best practices.
• Review technical design documents, data models, and integration patterns for quality and compliance.
• Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes.
• Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs.
• Assess existing ServiceNow instances (e.g., CMDB/CSDM health, configuration debt, data model governance, upgrade readiness); recommend remediation and optimization strategies.
• Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions.
• Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomes.
• Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodology.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Bachelor's degree in computer technology or equivalent combination of education and experience
• Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery.
• Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent).
• ServiceNow Certified Technical Architect (CTA).
• Certified Master Architect (CMA).
• Enterprise Architecture Certification.

SKILLS

• Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI.
• Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling
• Strong written communication; ability to develop compelling business cases, technical specifications, executive summaries, and board presentations
• Ability to manage delivery teams (5-50 people across functional and technical disciplines); drive accountability for schedule, quality, and business outcomes
• Ability to utilize ServiceNow capabilities: Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization
• Skilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization
• Skilled at distilling complexity into clear narratives; ability to quantify platform value and organizational impact (operational efficiency, cost reduction, business process improvement)
• Skilled with consulting or systems integrator background, advising clients on platform strategy
• Experience with published thought leadership (blog posts, industry papers, conference presentations) on ServiceNow implementation or digital transformation
• Knowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR)
• Knowledge of Bravium and the governance platform
• Knowledge of multi-divisional or multi-geography operating models and how ServiceNow scales across complex organizational structures

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail].

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits.