ServiceNow Platform Ops Engineer

System One; Merrifield (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

System One, Inc. is seeking a ServiceNow Platform Ops Engineer to administer and optimize ServiceNow production and non-production environments remotely.

You will manage configurations, plugins, integrations, and platform features, while coordinating health assessments and remediation activities to maintain performance, security, and governance. The role includes upgrade management and supporting developer access across multiple environments.

Qualifications

• Experience in ServiceNow System Administration and Platform Operations.
• Knowledge of ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
• Experience with Platform Upgrade and Release Management.
• Proficiency in Incident, Problem, Change, and Knowledge Management.
• Knowledge of Instance Cloning and Environment Management.
• Experience with ServiceNow Integrations and Plugin Administration.
• Strong operational support and vendor management skills.
• Ability to monitor platform performance and enforce platform governance.
• Strong troubleshooting, communication, and stakeholder management skills.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments, ensuring optimal platform health, performance, and stability.
• Manage platform configurations, system properties, plugins, integrations, and platform features.
• Conduct platform health assessments and coordinate remediation activities to maintain operational excellence.
• Ensure platform adherence to security, compliance, and governance standards.
• Support platform maintenance activities, including patches, hotfixes, and security updates.
• Coordinate instance cloning activities across development, QA, test, and production environments, maintaining environment consistency.
• Manage upgrade preparation, environment validation, and post-upgrade stabilization to ensure seamless platform updates.
• Support developer access requests, admin permissions, and environment provisioning.
• Serve as a primary point of contact for ServiceNow operational support, leading weekly reviews with support teams and stakeholders.
• Review incidents, cases, problem records, change requests, and platform advisories, escalating critical issues as needed.
• Track platform defects, PRBs, support cases, and remediation plans to closure.
• Participate in governance, change review, and architecture discussions affecting the platform.

Skills

ServiceNow Admin

Platform Operations

ITSM

Incident Management

Change Management

Vendor Management

Tools

ServiceNow Integrations

Plugin Administration

Job description

Job Title: ServiceNow Platform Ops Engineer

Remote – offsite

Responsibilities

• Administer and maintain ServiceNow production and non-production environments, ensuring optimal platform health, performance, and stability.

• Manage platform configurations, system properties, plugins, integrations, and platform features.

• Conduct platform health assessments and coordinate remediation activities to maintain operational excellence.

• Ensure platform adherence to security, compliance, and governance standards.

• Support platform maintenance activities, including patches, hotfixes, and security updates.

• Coordinate instance cloning activities across development, QA, test, and production environments, maintaining environment consistency.

• Manage upgrade preparation, environment validation, and post-upgrade stabilization to ensure seamless platform updates.

• Support developer access requests, admin permissions, and environment provisioning.

• Serve as a primary point of contact for ServiceNow operational support, leading weekly reviews with support teams and stakeholders.

• Review incidents, cases, problem records, change requests, and platform advisories, escalating critical issues as needed.

• Track platform defects, PRBs, support cases, and remediation plans to closure.

• Participate in governance, change review, and architecture discussions affecting the platform.

  Requirements

• Experience in ServiceNow System Administration and Platform Operations.

• Knowledge of ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.

• Experience with Platform Upgrade and Release Management.

• Proficiency in Incident, Problem, Change, and Knowledge Management.

• Knowledge of Instance Cloning and Environment Management.

• Experience with ServiceNow Integrations and Plugin Administration.

• Strong operational support and vendor management skills.

• Ability to monitor platform performance and enforce platform governance.

• Strong troubleshooting, communication, and stakeholder management skills.

• On-Site work requirement.

  System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

  System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full‑time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.