ServiceNow Platform Manager

Exiger; McLean (VA); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading technology company is seeking a ServiceNow Platform Manager to oversee the platform's direction and governance. This remote role involves managing ServiceNow's development lifecycle and aligning capabilities with business objectives. Candidates should possess strong technical skills, platform experience, and the ability to operate strategically, while also mentoring the team. The company offers a competitive benefits package including flexible working options.

Benefits

Discretionary Time Off

Industry leading health and dental benefits

16 weeks fully paid parental leave

Flexible hybrid work approach

Wellness stipends and programming

Career development reimbursements

Qualifications

• Proven experience managing or developing within enterprise ServiceNow environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations.

Responsibilities

• Own and manage the ServiceNow platform for stability and scalability.
• Define platform governance and architecture standards.
• Collaborate with IT and business stakeholders on ServiceNow capabilities.

Skills

Managing or developing within enterprise ServiceNow environments

Understanding of TPSM, SPM, and SOM modules

Workflow automation, scripting, and integrations

Problem-solving and communication skills

Strategic operational abilities

Education

ServiceNow Certified System Administrator (CSA)

ITIL Certification

ServiceNow Certified Implementation Specialist (CIS)

ServiceNow Certified Application Developer (CAD)

Job description

Overview

Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform's development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger's business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.

Key Responsibilities

• Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
• Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
• Define and maintain platform governance, architecture standards, and best practices.
• Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
• Oversee integrations between ServiceNow and other enterprise systems.
• Manage upgrades, patches, and releases while minimizing disruption to operations.
• Drive automation and process improvement initiatives across IT and business workflows.
• Mentor and guide administrators and developers supporting the platform.
• Monitor performance, ensure data integrity, and maintain system documentation.
• Establishes and enforces governance frameworks, policies, and best practices for the platform.
• Operationalize business requirements within the platform along with strategic roadmap planning

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) - Highly Preferred
• ITIL Certification - Preferred
• ServiceNow Certified Implementation Specialist (CIS) - Optional
• ServiceNow Certified Application Developer (CAD) - Optional

Desired Skills & Experience

• Proven experience managing or developing within enterprise ServiceNow environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
• Experience defining platform roadmaps, governance, and operational excellence.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to operate strategically while remaining hands-on when needed.

We're an amazing place to work. Why?

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

#LI-remote

This is a full-time remote opportunity. Candidates must be located in the United States.

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.

Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.