ServiceNow Platform Administrator

Convergys; Omaha (NE); Hybrid; USD 92,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Job summary

Concentrix in Omaha, NE seeks a ServiceNow Platform Administrator to support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role requires a detail-oriented professional with experience in change management, CI/CD practices, and enterprise integrations. A U.S.

Citizen or Permanent Resident is required. The successful candidate will administer and optimize ServiceNow, collaborate with stakeholders,

Qualifications

• Experience administering the ServiceNow platform in an enterprise environment.
• Hands-on experience with ServiceNow integrations.
• Experience with ServiceNow Change Management processes.
• Familiarity with CI/CD practices and release management within a ServiceNow environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work collaboratively with technical teams, business stakeholders, and platform users.
• Strong communication skills with the ability to explain technical concepts clearly and effectively.
• Detail-oriented approach with a focus on quality, documentation, and operational excellence.
• Must be a U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

Responsibilities

• Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.
• Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
• Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
• Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.
• Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.
• Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.
• Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
• Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
• Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.
• Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

Skills

ServiceNow admin

Enterprise experience

CI/CD practices

Troubleshooting

Communication skills

Team collaboration

US citizenship requirement

Tools

ServiceNow integrations

Job description

Job Title

ServiceNow Platform Administrator

Company Summary

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World’s Best Workplaces,", "Best Companies for Career Growth,", and "Best Company Culture,"year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Location

Omaha, NE (Onsite - 5 Days a week)

Job Description

The ServiceNow Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in ServiceNow change management, CI/CD practices, and enterprise integrations. The successful candidate must be a U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

Responsibilities

• Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.


• Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.


• Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.


• Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.


• Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.


• Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.


• Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.


• Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.


• Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.


• Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

Qualifications

• Experience administering the ServiceNow platform in an enterprise environment.


• Hands-on experience with ServiceNow integrations.


• Experience with ServiceNow Change Management processes.


• Familiarity with CI/CD practices and release management within a ServiceNow environment.


• Strong troubleshooting, analytical, and problem-solving skills.


• Ability to work collaboratively with technical teams, business stakeholders, and platform users.


• Strong communication skills with the ability to explain technical concepts clearly and effectively.


• Detail-oriented approach with a focus on quality, documentation, and operational excellence.


• Must be a U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

Preferred Experience

Preferred experience with one or more of the following ServiceNow areas: ITSM FSM App Engine Health & Safety

Salary

The base salary for this position is $ 92,250 to $134,272 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Application Deadline

The deadline to apply for this position is: 09/06/2026.

Position Status

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Background and Verification

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

EEO Rights

• English


• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.