Network Operations Center (NOC) Engineer / Network Engineer

Socket.dev; Nebraska; Hybrid; USD 92,000 - 103,000; Full time

Job summary

Concentrix is seeking a Network Operations Center (NOC) Engineer / Network Engineer for an onsite position in Omaha, NE. The role emphasizes incident management, monitoring, troubleshooting, and maintaining network connectivity across routers, switches, and core protocols.

You will work with Linux systems and coordinate with vendors in a fully onsite environment. The role requires fixed second or third shift scheduling and a Sunday–Thursday or Tuesday–Saturday workweek, with potential experience

Qualifications

• Experience with general network administration, network configuration, and troubleshooting.
• Strong understanding of networking fundamentals, including routers, switches, and core network protocols.
• Experience in NOC, operations center, incident management, or technical support environments.
• Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.
• General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.
• Familiarity with Linux distributions and basic system administration concepts.

Responsibilities

• Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.
• Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.
• Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.
• Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.
• Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.
• Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.
• Use Linux system administration knowledge to support network-related systems and operational tools.
• Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.
• Help maintain operational documentation, runbooks, incident records, and knowledge articles.
• Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.
• Participate in shift-based handoffs to ensure continuity across network operations.

Skills

Network administration

Incident management

Linux administration

Vendor coordination

Tools

Linux

Job description

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Role summary

Concentrix is seeking a Network Operations Center (NOC) Engineer / Network Engineer for an onsite role in Omaha, NE. This position supports mission-critical network operations, focusing on incident management. Responsibilities include monitoring, troubleshooting, and maintaining network connectivity across routers, switches, core protocols, and telecom/ISP services. The role requires familiarity with Linux system administration and coordination with vendors. Candidates must be available for fixed second or third shift schedules and a Sunday-Thursday or Tuesday-Saturday workweek. Experience in transportation, utility, or telecom environments is valued, with preferred experience in railroad systems.

Network Operations Center (NOC) Engineer / Network Engineer

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Network Operations Center (NOC) Engineer / Network Engineer

Location: Omaha, NE (Onsite - 5 days a week)

As a Network Operations Center (NOC) Engineer, you will support mission-critical network operations in a fully onsite, incident-management focused environment. You’ll monitor, troubleshoot, and help maintain network connectivity across routers, switches, core protocols, telecom/ISP services, and microwave radio communications. This role is ideal for a network professional who thrives in a fast-paced operations setting and is ready to support essential transportation, utility, telecom, or railroad systems.

This is a fully onsite role with a fixed second or third shift schedule:

• 3:15 PM–11:15 PM, or
• 11:15 PM–7:15 AM

The workweek will be either Sunday–Thursday or Tuesday–Saturday.

Responsibilities

• Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.
• Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.
• Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.
• Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.
• Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.
• Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.
• Use Linux system administration knowledge to support network-related systems and operational tools.
• Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.
• Help maintain operational documentation, runbooks, incident records, and knowledge articles.
• Support mission-critical environments where reliability, responsiveness, and attention to detail are essential.
• Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.
• Participate in shift-based handoffs to ensure continuity across network operations.

Qualifications

• Experience with general network administration, network configuration, and troubleshooting.
• Strong understanding of networking fundamentals, including routers, switches, and core network protocols.
• Experience working in a NOC, operations center, incident-management, or technical support environment.
• Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.
• General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.
• Familiarity with Linux distributions and basic system administration concepts.
• Ability to assess incidents, troubleshoot under pressure, and elevate appropriately.
• Strong communication skills with the ability to coordinate across vendors, ISPs, technical teams, and stakeholders.
• Availability to work fully onsite on a fixed second or third shift schedule.
• Availability to work either a Sunday–Thursday or Tuesday–Saturday workweek.
• Preferred experience supporting railroad environments, train operations systems, Positive Train Control, or Centralized Traffic Control.
• Experience supporting other mission-critical transportation, utility, telecom, or infrastructure environments is highly valued.
• Strong sense of ownership, reliability, and follow-through in an operational support environment.

The base salary for this position is $ 92,250 to $ 102,900 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/04/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite #Omaha #Nebraska

Location: USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, specializing in business process outsourcing (BPO). They provide end-to-end CX strategies, digital transformation, and contact center services to a diverse client base worldwide.

Industry Business Process Outsourcing (BPO), Customer Experience (CX), IT Services