ServiceNow Lead Developer

Maximus; United States; On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Maximus seeks a ServiceNow Lead Developer to drive enterprise-scale solutions across the Aidvantage program under the Federal Student Aid portfolio. The role combines hands-on development with technical leadership, governance, and continuous improvement, mentoring teams and aligning technology with business goals.

The successful candidate will oversee SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine, and will lead complex design reviews, data models, and integrations while staying current

Qualifications

• Bachelor's degree in a related field is required.
• 7–10 years of relevant professional experience.
• 3+ years of ServiceNow implementation leadership.
• ServiceNow CSA and/or Implementation Specialist certifications preferred.

Responsibilities

• Oversee design, development, testing and implementation of core ServiceNow functionality.
• Lead and mentor a team of developers; provide hands-on development as needed.
• Define architectures and software components from requirements.
• Review designs, data models, integrations and custom apps.
• Translate business requirements into scalable ServiceNow solutions.
• Ensure platform governance and SDLC compliance across ITSM/ITOM/CMDB.

Skills

ServiceNow

JavaScript

Mentoring

Stakeholder alignment

Education

Bachelor's degree in related field

Tools

ServiceNow Flow Designer

App Engine

Git

Job description

Maximus is seeking a ServiceNow Lead Developer to support the Aidvantage program under the Federal Student Aid (FSA) portfolio. The ServiceNow Lead Developer will provide technical leadership across the ServiceNow platform, driving solutions, development, platform governance, and continuous improvement initiatives. This role serves as a hands-on technical lead responsible for designing, developing, testing, and implementing enterprise-scale solutions while mentoring development teams and partnering with stakeholders to align technology solutions with business objectives.

Essential Duties and Responsibilities

• Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers.
• Provide hands-on development support.
• Design software components from business requirements.
• Document and diagram application functionality from business requirements.

Role Classification and Scope

• Secondary Focus (~25%):Solution design, technical governance, and developer oversight.

Additional Essential Duties and Responsibilities

• Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
• Define and maintain technical standards, design patterns, and appropriate guardrails.
• Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
• Review and approve solution designs, data models, integrations, and custom applications.
• Serve as the final technical escalation point for complex platform decisions.
• Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
• Partner with stakeholders to develop solution strategies and implementation frameworks.
• Produce and maintain diagrams, design artifacts, and technical documentation.
• Mentor and lead other developers.
• Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
• Lead development of complex or high-risk components.
• Build and support custom applications using ServiceNow App Engine.
• Review, refactor, and optimize developer code for quality and performance.
• Support POCs, upgrade remediation, and complex defect resolution.

Program-Specific Responsibilities

• Design deployment strategies aligned with ITSM and ITIL frameworks.
• Provide oversight for integrations and data flows.
• Ensure upgrade readiness through regression planning and technical validation.
• Maintain audit-ready technical documentation.
• Support SDLC governance and continuous improvement across the platform.

Required Experience

• 5+ years enterprise IT experience.
• 3+ years ServiceNow implementation leadership.
• Proven success leading ServiceNow implementations and upgrades.
• Expertise acrossITSM, SPM, and CMDB.

Required Certifications

• ServiceNow Certified System Administrator (CSA).
• One or more ServiceNow Implementation Specialist certifications.

Bachelor\'s degree in related field.
7-10 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree.

Additional Requirements as per contract/client

• High School Diploma or GED required
• Must reside in the U.S.
• Must be a U.S. citizen.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education/Federal Student Aid.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• Must have cell phone with active service

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .