ServiceNow Knowledge Management Product Owner -REMOTE

MedStar Health; Chicago (IL); Remote; Full time

Job summary

A leading healthcare organization is seeking a ServiceNow Consultant to lead Knowledge Management initiatives remotely. The ideal candidate will possess extensive expertise in ServiceNow, while driving governance and user-friendly solutions. Responsibilities include managing product features and collaborating with stakeholders to ensure alignment with business objectives.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Proven experience as a Product Owner or Consultant in ServiceNow.
• Strong understanding of HRSD and ServiceNow architecture.
• Expertise in Agile methodologies.

Responsibilities

• Serve as primary owner for Knowledge Management in ServiceNow.
• Define product features based on business needs.
• Manage and groom product backlog.

Skills

Knowledge Management

Agile

Scrum

Problem Solving

Stakeholder Management

Education

ServiceNow certifications

Bachelor's degree

Job description

Position Overview Seeking an experienced and strategic ServiceNow Consultant to serve as the Product Owner for Knowledge Management. This role is ideal for a seasoned professional with deep expertise in ServiceNow and a passion for driving knowledge strategy, governance, and user-centric solutions. You will be responsible for owning the end-to-end lifecycle of Knowledge Management within the ServiceNow platform, ensuring alignment with business goals and delivering measurable value.
100% REMOTE
Key Responsibilities
* Serve as the primary owner and strategic lead for Knowledge Management within ServiceNow.
* Define and prioritize product features based on business needs and user feedback.
* Collaborate with cross-functional stakeholders to gather requirements and align on objectives.
* Manage and groom the product backlog, writing clear user stories and acceptance criteria.
* Oversee the creation and implementation of new knowledge bases and taxonomy structures.
* Ensure governance standards are met, maintaining content quality, consistency, and accessibility.
* Continuously optimize knowledge workflows to enhance discoverability and usability.
* Monitor key performance indicators and usage analytics to drive continuous improvement.
* Actively participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
Required Skills & Experience
* Proven experience as a Product Owner or Consultant in ServiceNow, with a focus on Knowledge Management.
* Strong understanding of HRSD and ServiceNow architecture, development, and administration.
* Expertise in Agile and Scrum methodologies, including backlog management and sprint execution.
* Demonstrated ability to manage stakeholder relationships and drive consensus.
* Excellent communication, analytical, and problem-solving skills.
Preferred Qualifications
* Experience implementing and scaling knowledge bases in enterprise environments.
* Familiarity with digital transformation initiatives and enterprise content strategies.
* ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
*Pay and Benefits*
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 30, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.