ServiceNow ITSMCSM Architect USA Remote

Rede Consulting Services; Houston (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Senior ServiceNow ITSM+CSM Architect to design and implement high-performing solutions. This role involves collaborating with stakeholders, leading technical implementations, and ensuring adherence to best practices. You will be at the forefront of digital transformation, working on impactful projects with Fortune 500 companies. With a remote-friendly culture and flexible work hours, this opportunity is perfect for hands-on professionals eager to make a significant impact in a fast-growing organization focused on ServiceNow solutions.

Benefits

Competitive salary

Performance-based incentives

Flexible work hours

Remote-friendly culture

Opportunity to lead implementations

Qualifications

• Deep expertise in ServiceNow ITSM and CSM modules required.
• Hands-on experience with Flow Designer and Virtual Agent is essential.

Responsibilities

• Design scalable architecture for ITSM and CSM implementations.
• Lead technical implementations and ensure delivery aligns with standards.

Skills

ServiceNow ITSM

ServiceNow CSM

Flow Designer

Virtual Agent

ITIL processes

CMDB

Integration Hub

REST/SOAP APIs

Platform architecture

Performance Analytics

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

MID Server

Now Experience UI Framework

Job description

Job Description

Core Responsibilities

1. Architecture & Solution Design

1. Design end-to-end scalable, secure, and high-performing architecture for ITSM and CSM implementations.

2. Translate business requirements into well-architected solutions aligned with ServiceNow best practices.

3. Define data models, integrations, workflows, and UI experiences across ITSM and CSM modules.

2. Stakeholder Collaboration

1. Work closely with business and IT stakeholders to gather requirements and align ServiceNow capabilities.

2. Act as the primary point of contact for client architecture discussions and design approvals.

3. Guide the pre-sales team with solutioning and effort estimation.

3. Implementation Oversight

1. Lead and govern technical implementations across ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).

2. Ensure delivery aligns with defined architecture and standards.

3. Provide oversight on ServiceNow configuration, customization, and integrations.

4. Governance & Best Practices

1. Define and enforce coding standards, platform security, and governance guidelines.

2. Set up CI/CD pipelines, DevOps best practices, and upgrade strategies.

3. Perform code reviews and architectural audits.

5. Integrations & Automation

1. Architect integrations with external systems (CRM, ERP, Telephony, APM, etc.).

2. Leverage Integration Hub, REST/SOAP APIs, and MID Servers effectively.

3. Design automation flows for proactive support and ticket deflection using Virtual Agent, Predictive Intelligence, and Flow Designer.

6. Knowledge & Mentorship

1. Guide and mentor development teams, BA teams, and platform administrators.

2. Create knowledge artifacts and reusable design templates.

3. Stay updated with new ServiceNow releases and ensure roadmap alignment.

7. Reporting & Dashboards

1. Design custom and out-of-the-box performance analytics, reports, and dashboards for IT and customer service operations.

Qualifications:

Technical Skills Required

1. Deep expertise in ServiceNow ITSM and CSM modules.

2. Hands-on experience with Flow Designer, Virtual Agent, CSM Playbooks, ITIL processes, and CMDB.

3. Strong understanding of platform architecture, ACLs, notifications, and form/UI policies.

4. Familiarity with Performance Analytics, Now Experience UI Framework, and Agent Workspace.

5. Integration Hub, REST/SOAP APIs, SSO, OAuth, and MID server expertise.

Certifications (Preferred)

1. ServiceNow Certified System Administrator (CSA)

2. Certified Implementation Specialist – ITSM

3. Certified Implementation Specialist – CSM

4. ServiceNow Certified Application Developer (CAD)

5. TOGAF or similar enterprise architecture certification (nice to have)

Location: Remote (Candidates must be based in the USA)

Why Join REDE?

1. Join a fast-growing ServiceNow-focused firm with a strong presence in the USA, EU, and India.

2. Work on high-impact projects with Fortune 500 companies.

3. Be part of a Center of Excellence (CoE) for ServiceNow IRMGRC, ITAM and ITOM.

4. Opportunity to lead implementations and be at the forefront of digital transformation.

5. Competitive salary and performance-based incentives.

6. Flexible work hours and a remote-friendly culture.

Ready to Apply?

If you are a hands-on professional who thrives in dynamic environments and wants to make a real impact — we’d love to hear from you.

Send your updated resume to: hr {at} rede-consulting.com
Subject: Senior ServiceNow ITSM+CSM Architect – USA

Note: Remote Candidates must be based in the USA.

Visit us: www.rede-consulting.com
Connect with us on LinkedIn: linkedin.com/company/rede-consulting