ServiceNow ITOM Health Engineer

Windward Consulting; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

A leading consultancy seeks a high caliber ServiceNow ITOM Health Engineer to provide CMDB and Service Mapping modeling for clients. This role requires strong IT Service Management expertise, focusing on cloud deployment and infrastructure modeling within the ServiceNow platform, ensuring high-quality solutions. Join a dynamic team committed to solving complex technical challenges.

Benefits

Medical, Dental, Vision insurance

401(k) plan with company match

Paid Time Off and personal leave

Flexible Spending Accounts

Life Insurance and AD&D

Short Term and Long Term Disability

Qualifications

• ServiceNow Mainline Certifications are essential.
• 3+ years with ServiceNow is a firm requirement.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Provide CMDB and Service Mapping advisory for clients.
• Model network, storage, and infrastructure within CMDB.
• Oversee implementation work and team members.

Skills

ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping

Expertise in at least three full lifecycle ServiceNow implementations

3+ years of experience with ServiceNow with focus on Event management and integrations

Deep expertise in cloud deployment and standardizations

Deep experience modeling network, storage and compute infrastructure

Understanding of application and infrastructure architectures

5+ years of experience developing and implementing ITSM/ITIL

Demonstrable experience with ServiceNow JavaScript and glide queries

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field

Job description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a high caliber, multidimensional ServiceNow ITOM Health Engineer to provide CMDB and Service Mapping modeling and advisory for clients. Successful candidates will have a strong background in IT Service Management processes and solutions and possess expertise with depth in ServiceNow CMDB and Service Mapping. You will be working with our clients to model network, storage, and other infrastructure in within the CMDB. Efforts will include assessing current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans. Solutions Consultant must have deep experience in configuration and development with ServiceNow CMDB and Service Mapping, as both implementation work and oversight of team members are required.

Required Skills:

• ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping
• Expertise in at least three full lifecycle ServiceNow implementations
• 3+ years of experience with ServiceNow with a strong focus on the Event management aned monitoring and integrations
• Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises.
• Deep experience modeling network, storage and compute infrastructure
• Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services.
• 5+ years of experience developing and implementing ITSM/ITIL and CMDB processes and solutions
• 8+ years of professional services/consulting experience
• 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
• Demonstrable experience with ServiceNow JavaScript and glide queries
• Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert

Desired Skills:

• ServiceNow Certified System Administrator Certification (CSA)
• CIS Event Management
• Micro certification Health log analytics
• ServiceNow AIOPS certification
• Web Development experience a significant plus
• Javascripting experience
• ITILv3 Expert designation

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Location:

• Remote

Travel Required:

• None

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.