Senior ServiceNow ITOM Engineer

CACI International Inc; Virginia (MN); On-site; USD 99,000 - 207,000; Full time

Job summary

CACI International Inc is seeking a ServiceNow ITOM Engineer to support the EITaaS program for the Department of the Air Force. This full-time role requires a DoD Secret clearance (or US citizenship with ability to obtain) and hands-on expertise in ITOM, CMDB, and Service Mapping across large enterprise environments.

You will collaborate with government stakeholders, design and implement ITOM solutions, integrate with Axonius, and contribute to test plans, architecture, and security assessments,

Qualifications

• Active DoD Secret Clearance or U.S. Citizenship with the ability to obtain.
• 15+ years relevant experience (a Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities.
• Experience creating IRE reconciliation policies and business rules.
• At least one of the following certifications: Certified ServiceNow Administrator or Certified ServiceNow Developer.
• DoD 8570 certification (Security) or willingness to obtain within 60 days of employment.

Responsibilities

• Coordinate with Government and the ServiceNow CMDB Architect to design, implement, and configure ITOM capabilities.
• Participate in enterprise discovery workshops with Government stakeholders to inform CMDB policies and project decisions.
• Implement, configure, deploy, and maintain ServiceNow ITOM with an Axonius integration.
• Contribute to contract deliverables including test plans, CMDB Strategy, Architecture Plan, and security assessment.

Skills

ServiceNow ITOM

CMDB

Service Mapping

ITSM

ITIL

Agile Scrum

MS Office

SharePoint

Communication

Axonius

Education

DoD 8570 Certification (Security)

Bachelor's Degree or higher

Tools

Axonius

Job description

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Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity

CACI is seeking a ServiceNow ITOM Engineer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

Responsibilities

In this role you will coordinate with the Government and the ServiceNow CMDB Architect to design, implement, and configure ServiceNow Information Technology Operations Management (ITOM) capabilities as CACI’s selected automated network discovery tool. You will participate in enterprise discovery workshops with Government stakeholders to make key decisions impacting execution of the Configuration Management Database (CMDB) system and project and to facilitate any required policy changes. You will then implement, configure, deploy, and maintain ServiceNow ITOM with an integration to Axonius. You will also contribute to contract deliverables including test plans, CMDB Solution Strategy, Architecture Plan, and a security assessment.

The Ideal Candidate Will Bring

• A strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities.
• A strong understanding of ITSM and ITIL.
• A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Experience implementing business processes, capability needs, business requirements, and business information models.
• Experience analyzing data and data relationships across an organization’s business areas.
• Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.
• Familiarity with Agile Scrum methodologies.
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint.
  
  

Qualifications

Required:

• Active DoD Secret Clearance or U.S. Citizenship with the ability to obtain
• 15+ Years relevant experience (a Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities.
• Experience creating IRE reconciliation policies and business rules.
• At least one of the following certifications:
• Certified ServiceNow Administrator
• Certified ServiceNow Developer
• Effective communicator at all levels, both written and verbal
• Must have a DoD 8570 certification (Security) or be willing to obtain within 60 days of employment.
  
  

Desired

• Axonius Platform experience
• Asset Management experience
• An active DoD Top Secret or higher clearance
• JavaScript/AngularJS development experience.
• Experience developing Powershell and / or Python scripts
• System integration experience using web services and other web-based technologies such as XML, JSON, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Agile or Scrum Master Certification
• Acts independently to expose and resolve problems
• Experience working in the Department of Defense
  
  

________________________________________________________________________________________

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The Proposed Salary Range For This Position Is

$98,500-$206,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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