ServiceNow ITAM Technical Consultant

Alldus International Consulting Ltd; Pennsylvania; On-site; USD 80,000 - 100,000; Full time

Job summary

An elite consulting firm is seeking a certified ServiceNow ITAM Technical Consultant to join their Philadelphia team. This role involves leveraging the ServiceNow platform to enhance customer service by implementing automated solutions and managing IT asset management. The ideal candidate will have extensive experience in ServiceNow development and a strong understanding of ITIL processes. You will be responsible for designing and migrating legacy solutions to ServiceNow, ensuring seamless integration with existing systems. This is a fantastic opportunity to work in a dynamic environment where your contributions will significantly impact client satisfaction and operational efficiency.

Qualifications

• 5+ years of experience in ServiceNow development and technical expertise.
• Familiarity with ITSM, ITAM, and ITOM suites is essential.

Responsibilities

• Implement end-to-end automated solutions on the ServiceNow platform.
• Provide expert-level knowledge and customer support within ITSM and ITAM.

Skills

ServiceNow platform expertise

ServiceNow development experience

ITSM Suite knowledge

Agile software development

ITIL concepts understanding

Technical support skills

Education

ServiceNow Admin certification

ITIL v3 certification

Tools

ServiceNow

Agile methodologies

Job description

Our client, an Elite ServiceNow Partner, is hiring a trained and certified ServiceNow ITAM Technical Consultant to join their Philadelphia team on a contract basis. The successful candidate will utilize the ServiceNow platform to handle customer incidents and requests, with a primary focus on building and implementing ServiceNow applications and modules.

Responsibilities

• Implement end-to-end automated solutions, including the technical setup of the ServiceNow Platform, Core System and Applications.
• Provide expert-level knowledge and customer support within the ITSM and ITAM Suites, with an emphasis on CMDB.
• Articulate the features and benefits of ServiceNow’s ITSM and ITAM suites to customers.
• Design, develop and migrate customers’ legacy solutions to ServiceNow.
• Apply ITIL processes, customize workflows, set up ticketing systems, automate processes, develop reports, create dashboards and configure systems.
• Use Agile software development methods for platform customizations and application enhancements.
• Coordinate and prioritize development efforts, engage with vendors and management, and potentially lead additional administrators.
• Ensure seamless integration of solutions with other systems by evaluating dependencies, relationships, and integration points.

Skillset

• Extensive functional and technical expertise in the ServiceNow platform, with proven experience in platform navigation, administration, configuration, and scripting.
• At least 5 years of experience in ServiceNow development.
• Hands-on experience with the ITSM Suite.
• Familiarity with ITOM Event Management, Discovery, Service Mapping and Orchestration.
• ServiceNow Admin certification (or higher) preferred, but not required with equivalent experience.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist in ITSM, and either ITAM or ITOM.
• Background in software development or IT service management.
• Solid understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification is a plus).
• Experience with Agile software development (SCRUM experience is a plus).