ServiceNow IT Business Analyst

TEKsystems; Dallas (TX); Remote; USD 56,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan pre-tax & Roth

Life Insurance & AD&D

Disability insurance

HSA available

Transit benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking an IT Business Analyst with ServiceNow experience for a contract-to-hire role that can be worked remotely. The position is based out of Dallas, TX, and requires coordinating with product owners, developers, and business leaders to optimize the ServiceNow platform.

The ideal candidate will gather and document business requirements, translate them into actionable user stories, and drive successful delivery of enhancements while adhering to IT governance and IT service

Qualifications

• Experience with ServiceNow platform and ITSM practices.
• Ability to gather and document business requirements.
• Experience working in Agile environments with backlog management.

Responsibilities

• Facilitate requirements gathering sessions.
• Create process documentation and workflow diagrams.
• Manage backlogs within Agile frameworks.
• Coordinate User Acceptance Testing (UAT).
• Monitor platform performance and customer satisfaction metrics.
• Ensure alignment with IT governance, cybersecurity, asset management, audit, and compliance.

Skills

ServiceNow

Business analysis

Agile methodologies

Stakeholder management

UAT coordination

Job description

Our client is searching for an IT Business Analyst with ServiceNow experience for a temp-to-perm position that can be worked remotely.

All candidates must work directly for TEKsystems on a W2 basis before converting to full‑time employment.

Description

The ServiceNow Product Manager/Business Analyst serves as the primary liaison between business stakeholders and the ServiceNow platform team, ensuring platform capabilities align with organizational objectives, operational needs, and regulatory requirements. This role is responsible for gathering, documenting, analyzing, and validating business requirements; translating requirements into actionable user stories and platform enhancements; and driving successful delivery of ServiceNow solutions. The analyst collaborates closely with product owners, developers, administrators, and business leaders to optimize platform performance, improve user adoption, and support strategic initiatives across IT and business operations.

Key responsibilities include facilitating requirements gathering sessions, creating process documentation and workflow diagrams, managing backlogs within Agile frameworks, coordinating User Acceptance Testing (UAT), monitoring platform performance and customer satisfaction metrics, and ensuring alignment with IT governance, cybersecurity, asset management, audit, and compliance objectives. The successful candidate will possess a strong understanding of the ServiceNow platform, business process analysis, Agile methodologies, and IT service management practices, along with excellent communication and stakeholder management skills.

Our client is in the financial industry and pay will be based on experience.

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $41.00 - $49.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.