ServiceNow Integration Engineer

NTT DATA North America; Charlotte (NC); On-site; USD 122,441 - 137,760; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k participation with company match

Paid time off

Job summary

NTT DATA North America in Charlotte, NC is seeking an Integration Engineer responsible for designing and sustaining interfaces in enterprise technology. The role includes implementing integrations, developing APIs, and ensuring operational continuity.

With a focus on service awareness, the ideal candidate will possess strong skills in integration patterns and have at least 5 years of relevant experience. The position offers a compensation range of $88.88 to $100 per hour along with comprehensive benefits.

Qualifications

• 5 years’ experience in integration engineering or backend systems engineering.
• Strong proficiency in modern integration patterns.
• Proven ability to build scalable integrations in complex environments.

Responsibilities

• Design and implement bidirectional integrations between the platform and external systems.
• Develop and maintain APIs, connectors, and transformation logic.
• Ensure high-volume ingestion pathways are stable and observable.

Skills

Integration engineering

API development

Data transformation

Resilient interface design

Education

Bachelor’s Degree preferred

Job description

The Integration Engineer is responsible for designing, building, and sustaining the interfaces that connect the Service‑Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration, telemetry, event, and operational data between platforms so that service context can be trusted across workflows, analytics, and automation. The Integration Engineer specializes in external connectivity, data movement, transformation, and resilience across system boundaries.

Enterprise Integration Design & Delivery

• Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
• Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
• Ensure integration behavior supports service‑aware use cases without introducing unnecessary coupling or fragility.

API Engineering & Data Transformation

• Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service‑aware consumption.
• Map and translate source data into governed service, configuration, and operational models.
• Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.

Event, Telemetry & Operational Signal Ingestion

• Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact‑aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high‑volume ingestion pathways are stable, scalable, and observable.

Engineering Standards, Testing & Delivery Discipline

• Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one‑off solutions.
• Document integration dependencies, support models, and operational run conditions.

Resilience & Operational Continuity

• Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

Basic Qualifications

• 5 years’ experience in integration engineering, API development, or backend systems engineering.
• Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
• Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event‑driven patterns.
• Proven ability to build scalable, observable, and supportable integrations in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Experience supporting service‑centric or Service‑Aware operating models.
• Familiarity with event streaming, telemetry pipelines, and operational data integration.
• Background in highly regulated, high‑availability, or operationally complex environments.
• Relevant engineering or integration certifications.

Benefits & Compensation

The starting hourly range for this role is $88.88/hr to $100.00/hr on W2. Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications.

• Medical, dental, and vision insurance
• Flexible spending or health savings account
• Life and AD&D insurance
• Short‑ and long‑term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

Equal Opportunity Employer

NTT DATA endeavors to make us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.