ServiceNow Implementation Specialist

Gravity IT Resources; Seattle (WA); Remote; USD 75,000 - 110,000; Full time

Job summary

A leading IT services provider seeks a ServiceNow Implementation Specialist for a fully remote position. You will develop and implement solutions for clients, manage support, document processes, and perform regression testing. Ideal candidates will have solid experience with ServiceNow, effective communication skills, and exceptional problem-solving abilities.

Qualifications

• Minimum 6 months – 2 years’ experience with ServiceNow and SQL databases.
• Ability to work independently and as part of a team.
• Certified ServiceNow Administrator and ITIL certifications preferred.

Responsibilities

• Develop solutions for customers and provide Level 2 support.
• Manage regression testing for software releases.
• Document requirements, implementation details, and improve product documentation.

Skills

JavaScript

JSON

REGEX

Documentation Skills

Problem Solving

Troubleshooting

Effective Communication

Tools

ServiceNow

SQL

Microsoft Windows Server

Azure DevOps

Teamwork

iOS

Android

Job description

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Job Title: ServiceNow Implementation Specialist
Location: Remote
Job Type: Direct Hire

Position Overview: As an Implementation Specialist, you will develop solutions for new andexisting customers, provide Level 2 support to our operations team, and manage regression testing forreleases.

Key Responsibilities:
• Work closely with the Solution Architect to understand project scope and deliverables.
• Implement complex solutions using our client’s form designer, creating entities, scripts,business rules, UI Actions, email notifications, reports, and other components.
• Document all requirements and pertinent implementation information, including code, formdesigns, and custom scripts. Participate in post-mortems and assist in creating case studies.
• Provide Level 2 support and mentoring to the Operations Team.
• Manage and execute comprehensive regression testing prior to software releases.
• Identify and report bugs.
• Clarify and improve product documentation.
• Create technical knowledge articles for new capabilities and technical requirements.
• Document new feature requests with clear descriptions, specific use cases, and acceptancecriteria.

Qualifications:
• Strong development skills with proficiency in JavaScript, JSON, and REGEX.
• Excellent documentation skills.
• Effective communication with customers and internal teams.
• High-level problem-solving and troubleshooting skills.
• Minimum of 6 months – 2 years’ experience with ServiceNow and SQL databases.
• Familiarity with Microsoft Windows Server, Azure DevOps, Teamwork, iOS, and Androidconfigurations.
• Ability to work independently and as part of a team.
• Fully remote position requiring self-discipline and accountability to meet deadlines.
• Willingness to travel, 25% or less.

Preferred Qualifications
• Understanding of ITIL frameworks (Asset Management, Incident Management, etc.).
• Certified ServiceNow Administrator and ITIL certifications.

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