ServiceNow Implementation Specialist

Accenture PLC; Boston (MA); On-site; USD 64,000 - 180,000; Full time

Job summary

Accenture is seeking a ServiceNow Implementation Specialist to lead the delivery of ServiceNow solutions in a client consulting environment. The role requires travel up to 100% depending on client needs and project demands.

Ideal candidates will have 3+ years of hands-on ServiceNow implementation experience, strong JavaScript skills, and solid ITSM process knowledge (Incident, Problem, Change, Knowledge, Service Catalog). A Bachelor's degree or equivalent work experience is required.

Qualifications

• Minimum 3+ years' experience with ServiceNow implementations.
• Minimum 3+ years' experience in JavaScript or related application development
• Minimum 3+ years of experience with ITSM: Incident, Problem, Change Management, Knowledge, Service Catalog

Responsibilities

• Deliver ServiceNow solutions and services to clients.
• Collaborate with clients to ensure successful project delivery.

Skills

ServiceNow

JavaScript

Incident/Problem/Change Mgmt

Service Catalog

Education

Bachelor's degree or equivalent

Job description

We are:

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about ServiceNow at Accenture Here

You Are

Within theServiceNowgroup, the ServiceNow Implementation Specialist is needed to be responsible for the successful delivery ofServiceNowsolutions and services in a client consulting environment.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s what you need

• Minimum 3+ Years' experience with ServiceNow Implementations
• Minimum 3+ Years' experience of experience in JavaScript or related application development
• Minimum 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points if you have

• Agular JS
• Advanced Skills with ServiceNow Development APIs
• Web Service Integration (API Web Services) experience
• LDAP Integration experience
• Single Sign-on configuration and administration
• SQL Experience
• Experienced and Comfortable Presenting to large Audiences
• Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management, PPM a Plus, Platform/Integration, Portal/UI

Preferred Certifications

• ITIL Foundation Certified i.e., ITIL
• ServiceNow System Administration Certified
• ServiceNow Implementation Specialist Certified
• ServiceNow Developer Certified
• ATP Trainer Certified a Plus

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/09/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $70,350 to $196,000

Colorado $63,800 to $169,300

Connecticut $63,800 to $169,300

District of Columbia $68,000 to $180,300

Illinois $59,100 to $169,300

Maine $54,400 to $144,300

Maryland $63,800 to $169,300

Massachusetts $63,800 to $180,300

Minnesota $63,800 to $169,300

New York $66,300 to $196,000

New Jersey $68,000 to $196,000

Ohio $59,100 to $156,800

Virginia $59,100 to $180,300

Washington $80,200 to $180,300

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