ServiceNow HRSD Lead Developer (HRIS Business Partner)- REMOTE

Ryder System, Inc.; Hagåtña Municipality (GU); Remote; USD 90,000 - 105,000; Full time

Job summary

A leading logistics company is seeking an HRIS Business Partner to manage and develop HRIS systems, particularly in ServiceNow. You will collaborate with HR and IT to streamline processes, ensuring compliance with data security standards. The ideal candidate has a Bachelor's degree and at least 5 years of experience in an HRIS or IT environment, especially with ServiceNow-related roles. This position allows for remote work.

Benefits

Comprehensive health benefits

Paid time off

401(k) retirement savings plan

Qualifications

• 5+ years in an HRIS or IT environment, with a minimum of 3 years in ServiceNow administration.
• ServiceNow Certified System Administrator or Certified Implementation Specialist – HR preferred.
• Experience with developing in ServiceNow and HR systems integrations.

Responsibilities

• Design, develop, and customize solutions within ServiceNow.
• Collaborate with HR and IT to gather requirements and deliver enhancements.
• Ensure compliance with data security standards within ServiceNow.

Skills

Ability to manage multiple assignments

Ability to communicate effectively

Judgment and decision making skills

Education

Bachelor's degree required in related field

Tools

ServiceNow HRSD Module

Workday HCM module

Microsoft Office (Excel, Access, Word)

Job description

Overview

The HRIS Business Partner is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration and Operations. The department also provides technical expertise through software or computer languages. Under general guidance the HRIS Business Partner evaluates, analyzes, designs and maintains the company's human resources information system such as: ServiceNow HRSD Module (MUST) and Workday HCM module (Preferred).

REMOTE work from HOME

Essential Functions

• Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows
• Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals
• Collaborate with HR, IT, business partners, and vendors to implement or update integrations
• Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app
• Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment
• Develop or maintain Virtual Agent topics based on business needs
• Conduct thorough testing in development environment and work closely with IT to move development to production
• Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module
• Assist in system upgrades/patches through testing, reporting and analysis of changes; work with HR stakeholders to identify changes impacted by upgrades and help implement them
• Identify new HR needs and the software products to fulfill these needs; perform analysis and propose solutions to complex or unusual problems related to company-wide HR administrative programs
• Act as a liaison between HRIS and internal HR departments to ensure department-wide system needs are met
• Develop and maintain strong knowledge of the HR system; provide training support to end-users and others in the department
• Provide end-user support by developing reports, Excel spreadsheets, or other relevant software
• Modify existing reports as needed
• Coordinate collection and preparation of routine and special reports according to business needs
• Monitor system for problems and implement corrective and preventive actions
• Ensure all interface files are received and run successfully

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to communicate effectively both verbally and in writing with technical and non-technical customers
• Guides more junior analysts
• Demonstrates excellent judgment and decision making skills

Qualifications

• Bachelor's degree required in related field
• Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration and support required. ServiceNow HRSD module, preferred
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HR (CIS-HR) are highly preferred
• Hands-on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro
• Experience with developing in ServiceNow (e.g. service catalogs, Virtual Agent, Flow Designer) is required
• Experience with integrations between ServiceNow and other HR systems (e.g. Workday) is preferred
• Experience with scripting in ServiceNow (e.g. Business Rules, Client Scripts, UI Actions) is preferred
• Experience with Platform Analytics, Performance Analytics is preferred
• Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook) advanced
• Broad knowledge of Human Resources function, information needs, reporting requirements, workflow and functional technology solutions
• Working knowledge of HRIS and Payroll systems
• Must have strong knowledge of system operating environments, technologies, equipment/systems and applications
• Strong experience in process analysis and design techniques in system mapping, re-engineering, and report writing

Travel

No

DOT Regulated

No

#LI-AW

Job Category

HRIS

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$90,000

Maximum Pay Range:

$105,000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through a chat-type forum, messaging app, or online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details or solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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