ServiceNow Functional Manager - TS SCI w/ Polygraph Required

Deloitte France; McLean (VA); On-site; USD 152,000 - 253,000; Full time

Job summary

Deloitte GPS is seeking a Manager, Functional Transformation for the ServiceNow team in McLean, VA to design, implement, and optimize ServiceNow solutions across engagements.

The role requires 5+ years on ServiceNow, a TS/SCI with Polygraph clearance, and ability to work on-site up to five days a week. The role offers a strong salary range and potential incentive programs.

Qualifications

• Bachelor's degree
• Active TS/SCI with Polygraph security clearance
• 5+ years of functional experience with ServiceNow platform
• Experience developing workflows, forms, modules, dashboards, and automation features within ServiceNow
• Ability to work on-site in Mclean, VA up to 5 days per week
• Must be legally authorized to work in the United States without sponsorship now or in the future

Responsibilities

• Designing, developing, configuring, and implementing ServiceNow solutions across the engagement
• Translating business requirements into scalable ServiceNow solutions
• Building and customizing workflows, forms, dashboards, and automation features
• Collaborating with architects and stakeholders to deliver platform capabilities
• Troubleshooting defects and maintaining platform documentation and standards

Skills

Independent work

Team collaboration

Communication skills

Project leadership

Mentorship

Deadline driven

Multitasking

Education

Bachelor's degree

Active TS/SCI with Polygraph

Tools

ServiceNow

Job description

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work you'll do

As a Manager, Functional Transformation on the GPS ServiceNow team, you will be responsible for:

• Designing, developing, configuring, and implementing ServiceNow solutions that support mission and operational needs across the engagement
• Translating business and functional requirements into scalable technical solutions within the ServiceNow platform
• Building and customizing workflows, forms, modules, dashboards, and automation features to improve program and project management activities
• Collaborating with architects, functional team members, and stakeholders to deliver platform capabilities aligned to engagement priorities
• Troubleshooting defects, supporting testing activities, and maintaining technical documentation, platform standards, and enhancements to improve performance, usability, and scalability

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skillsMeticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

• Bachelor's degree
• Active TS/SCI with Polygraph security clearance
• 5+ years of functional experience with ServiceNow platform
• Experience developing workflows, forms, modules, dashboards, and automation features within ServiceNow
• Ability to work on-site in Mclean, VA up to 5 days per week
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,500-$252,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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