Cyber ServiceNow - Consultant

Deloitte France; San Antonio (TX); Sur place; USD 83 000 - 163 000; Plein temps

Résumé du poste

Deloitte France is seeking a ServiceNow Consultant in Strategy & Transformation within its Cyber Strategy & Transformation team to help clients design, configure, and automate ServiceNow solutions across ITOM, ITAM, IRM, SecOps, and Third-Party Risk Management.

You will gather requirements, support workshops, develop designs, test scenarios, train users, and drive adoption. Travel ~50% is expected; certifications such as CSA/CAD or CIS are preferred.

Qualifications

• Bachelor's degree in CS, info systems, cybersecurity, engineering, IT, finance or business.
• 2+ years implementing ServiceNow in a client-facing consulting role.
• 2+ years designing, configuring, or implementing ServiceNow in ITOM/ITAM/IRM/SecOps/TPRM

Responsabilités

• Support requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows.
• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across multiple modules.
• Contribute to the functional design and configuration of ServiceNow solutions (forms, workflows, notifications, SLAs, dashboards, reports, roles, access controls).
• Prepare data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and AI governance.
• Produce project artifacts including requirements, designs, test scenarios, training materials, release notes, deployment materials.
• Collaborate with stakeholders and technical teams to support demos, UAT, defect triage, training, cutover, and adoption.

Connaissances

Team collaboration

Communication

Attention to detail

Relationship building

Project leadership

Time management

Interpersonal skills

Deadline orientation

Guidance to others

Formation

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business

Outils

ServiceNow

Veza

Armis

Description du poste

ServiceNow - Consultant, Strategy & Transformation

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Consultant, Strategy & Transformation on the Cyber Strategy & Transformation team, you will be responsible for:

• Support requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows

• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases

• Contribute to the functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls

• Support documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases

• Produce project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials

• Collaborate with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

  A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business

• 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role

• 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation

• 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management

• 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

  Preferred:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Architecture Excellence (ArchX)

• One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including Risk and Compliance (CIS-RC), Security Incident Response (CIS-SIR), Vulnerability Response (CIS-VR), Third-Party Risk Management (CIS-TPRM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), Service Mapping (CIS-SM), Discovery (CIS-DISCO), Event Management (CIS-EM), Data Foundations (CIS-DF), or Strategic Portfolio Management (CIS-SPM)

• Experience supporting implementation and configuration of ServiceNow AI Control Tower capabilities, including inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting

• Experience supporting identity governance using Veza, or cyber asset discovery and configuration database integration using Armis

• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.