ServiceNow FSM Functional Consultant Onsite Role

AppLab Systems, Inc; Princeton (NJ); On-site; USD 130,000 - 140,000; Full time

Job summary

A leading company seeks a ServiceNow FSM Functional Consultant to enhance field service operations. In this role, you'll work closely with stakeholders to implement FSM solutions, drive workshops, and ensure project success while documenting all necessary requirements.

Qualifications

• Experience implementing FSM modules.
• Strong understanding of Employee Center.
• Excellent communication and documentation skills.

Responsibilities

• Facilitate requirements workshops for FSM features.
• Document configuration requirements in Agile.
• Collaborate with developers for FSM solutions.

Skills

Work order management

Dispatcher workspace

Dynamic Scheduling

Planned Maintenance

Inventory management

Field agent mobile app

Excellent communication

Documentation skills

Education

ServiceNow Certified System Administrator

Certified Implementation Specialist - FSM

Job description

ServiceNow FSM Functional Consultant Onsite Role

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ServiceNow FSM Functional Consultant Onsite Role

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Job Title: ServiceNow FSM Functional Consultant

Location: - Bothell, WA / Atlanta, GA (Onsite Role)

Mode : Contract || Long Term

Job Summary

We are seeking a highly skilled and motivated ServiceNow FSM Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement FSM solutions that will streamline field service operations in Customer's organization and enhance customer satisfaction.

Key Responsibilities

• Plan and drive of agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
• Documentation of configuration requirements and user stories in Agile Development module of ServiceNow
• Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection
• Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work
• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
• Review and validate design and FRS deliverables
• Provide training to customer SMEs on features of ServiceNow FSM Module
• Provide inputs to Project Manager on activities, risks, issues, solutions
• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations
• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee
• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.
• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.
  
  

Required Skills & Certifications:

• Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
• Strong understanding of Employee Center or Employee Center Pro.
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)
  
  

Certified Implementation Specialist - FSM

Thanks and Regards

Saurav Kumar

APPLAB Systems

[e-mail]

609-629-2048 Ext - 551

4365 Route 1 South, Suite 105

Princeton, NJ -08540

www.applabsystems.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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